Clinical Transformation Consultant

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The Clinical Transformation Consultant (CTC) serves as the subject matter expert supporting the customer life cycle from pre‑sales to post go‑live support with respect to care management activities.

The primary responsibility after pre‑sales is supporting customers in the successful adoption, optimization, and strategic use of Innovaccer technology solutions to achieve business, regulatory, and clinical outcomes This role bridges clinical knowledge with technology, ensuring solutions align with workflow needs, regulatory requirements, and measurable performance outcomes. The consultant partners closely with customers, internal product teams, and implementation stakeholders to design, configure, and operationalize high‑value clinical programs.

• Deliver high‑impact, clinically accurate, and workflow‑specific product demonstrations for prospects.
• Perform demos to align with customer use cases, population needs, and value‑based care goals.
• Support RFPs, RFIs, and solution design sessions with clinical expertise.
• Participate in discovery calls to understand clinical pain points, workflows, and success metrics.
• Clearly articulate the clinical, ROI, and operational value of the platform.
• Deliver ongoing clinical training, workflow support, and best‑practice recommendations.
• Act as a trusted advisor to clinical leaders, care managers, physicians, and operational teams.
• Monitor adoption, identify gaps, and recommend optimization strategies from a value framework.
• Support change management initiatives by helping customers adapt workflows and processes.
• Ability to work across all time zones.

• Translate clinical requirements—care management, quality improvement, chronic disease management, utilization management—into solution configurations.
• Advise customers on best practices for workflow design, assessments, protocols, risk stratification, and care coordination.
• Work with sales engineering to maintain and curate demo instances.
• Lead clinical discovery sessions to capture requirements and align platform capabilities with clinical objectives.
• Configure and optimize clinical programs, protocols, assessments, and workflows within the platform.
• Ensure solution design aligns with evidence‑based practices and compliance requirements (e.g., HEDIS, CMS, value‑based care models).
• Collaborate with product, engineering, and implementation teams to ensure successful delivery and adoption.

• Partner with Sales Executives to shape deal strategy and tailor demo narratives.
• Collaborate with Product and Engineering teams to advise on roadmap items based on clinical trends and customer needs.
• Work with Marketing to develop clinically accurate messaging, case studies, and demo scripts.
• Support Customer Success and Implementation teams during handoff for new clients transitioning from sales to onboarding.

• Review program performance data to identify trends, gaps, and opportunities for improvement.
• Provide clinical interpretation of analytics, care gaps, risk stratification, and quality measures.
• Partner with customers to create performance improvement plans and measure outcomes.

• Stay up‑to‑date on clinical standards, regulatory changes, and value‑based care models (CMS, HEDIS, ACO, MA, JCAHO, NCQA, etc.).
• Represent the company at conferences, webinars, and industry events as a clinical voice as needed.
• Bring insights from the market back into product positioning and competitive analysis.

• Clinical licensure.
• 3 years or more of experience in clinical practice, care management, population health, or ambulatory clinical operations.
• Experience using healthcare technology platforms such as EHRs, care management systems, or analytics tools.
• Strong understanding of value‑based care, care coordination, chronic disease management, and quality programs.
• Excellent communication, presentation, and relationship‑building skills.
• Ability to translate clinical workflows into technical requirements.
• Comfortable with…