Implementation Engineer, Consent

What You'll Do:

• Serve as the primary technical resource for Data Grail Consent implementations, providing guidance and owning issue resolution across triage, diagnosis, and troubleshooting in diverse customer environments and website architectures.
• Guide customers through mobile app consent implementations to maintain compliance across all owned digital properties.
• Partner with Customer Success to build structured troubleshooting playbooks and decision trees that empower non-technical team members to independently resolve common issues.
• Identify patterns in recurring implementation issues and build scalable solutions, such as diagnostic tooling, documentation, configuration templates to reduce issue frequency and resolution time.
• Join customer calls to provide technical expertise, translating complex web implementation issues into clear, actionable guidance for technical and non-technical audiences
• Maintain and improve technical documentation for Consent banner deployment, including guidance on tag managers, CSP configuration, SPA frameworks, and CMP integrations.
• Partner with Product and Engineering teams to surface recurring implementation pain points and advocate for features that reduce deployment friction

• Complete onboarding and develop a strong understanding of the Data Grail platform, APIs, and integration methods.
• Shadow customer onboarding and implementation calls to understand end-to-end delivery.
• Supported your first deployments of Data Grail's Consent Management product with both highly technical and less-savvy customers.
• Build working relationships with Account Managers and internal technical teams.
• Troubleshoot and resolve early technical challenges with guidance from senior team members.
• Establish working relationships with Customer Success, Product, and Engineering partners.

• Serve as a primary technical resource for Consent implementations, independently troubleshooting and resolving complex deployment issues across a range of customer environments.
• Contribute to best practices, documentation, and repeatable frameworks for customer onboarding.
• Share structured feedback with Product and Engineering on common technical pain points.
• Evaluate and manage support tickets related to the Consent product.

• Be recognized as an internal expert on Consent deployments, advising on complex implementations and edge cases across web and mobile environments.
• Proactively identify and address systemic issues in the deployment process, partnering with Product and Engineering to reduce friction and improve the customer experience.
• Build scalable processes, documentation, and tools that significantly improve implementation speed and success rates.
• Expand your impact beyond Consent by contributing to broader Solutions Architecture initiatives and cross-product support.
• Mentor team members and elevate team knowledge through documentation, training, and shared best practices.

• 2–4 years of hands‑on experience deploying and troubleshooting web development projects, web implementations, including tracking and site analytics, CSS editing and similar.
• Experience with Google Tag Manager or another enterprise tag management platform
• Familiarity with consent management platforms (e.g., One Trust, Cookiebot, Osano, or similar) either as an implementer or in a technical support capacity
• Experience with iOS (Swift) and Android (Kotlin and Java) apps
• Experience with creating technical documentation or building internal knowledge bases
• Customer‑facing experience in a SaaS or agency environment
• Strong written and verbal communication skills
• Comfort working independently in ambiguous environments and building structure where it doesn’t exist yet

• Experience with Content Security Policy (CSP) configuration and common conflicts
• Familiarity with single‑page application frameworks (e.g., React, Angular, Vue) and their impact on banner behavior
• Background in privacy tech or experience working at or with a CMP vendor
• Ability to support technical areas beyond consent, including troubleshooting integrations, working with APIs, and deploying containerized agents

Ple…