Technical Customer Support

Customer Support Specialist Location - São Paulo - SPWhy You Should Join Fluke Reliability?

At Fluke Reliability, we help organizations around the world maintain critical assets and operate more efficiently through industry‑leading reliability software. As a Customer Support Specialist, you’ll be joining a growing, collaborative team at an early stage—one that values learning, internal mobility, and continuous improvement.

This role offers a strong foundation for career growth, with opportunities to advance into Account Management, Professional Services, Sales, or other Support roles.

If you enjoy solving problems, helping people succeed with technology, and learning how software makes a real-world impact across industries, this is a great place to grow your career.

What You’ll Do?

Provide front-line support for Fluke Reliability software products in a Microsoft and web-based environment

Assist customers, partners, and internal teams via phone, email, chat, and web meetings

Diagnose, troubleshoot, and clearly explain solutions to technical issues using strong analytical and problem-solving skills

Manage multiple tasks during customer interactions, including researching issues and accurately documenting cases

Collaborate closely with teammates to deliver a consistent, high-quality customer experience

View support challenges from the customer’s perspective and advocate for clear, effective solutions

Contribute to the Fluke Reliability knowledge base by creating or improving product documentation

Participate in software testing activities to help ensure new releases are ready for customers

What You Bring?

Must-Have Qualifications Ability to communicate technical information clearly, both verbally and in writing

Strong problem-solving skills and attention to detail

Comfort working in a fast-paced environment with changing priorities

Ability to work independently while also collaborating effectively with a team Proficiency in English (spoken and written)
Nice-to-Have Qualifications Bachelor’s degree (or equivalent practical experience)
Customer service or technical support experience

Basic database knowledge or experience working with software applications

Mechanical aptitude or interest in industrial or technical environments

Spanish language skills

What You’ll Get?

A supportive, team-oriented environment that values learning and growth

Clear pathways for internal career advancement across multiple departments

Hands-on experience with industry-leading reliability software

Opportunities to build technical, customer-facing, and cross-functional skills

Training, knowledge-sharing, and mentorship from experienced team membersA workplace that values diversity, inclusion, and different perspectives#LI-NL1#LI-Remote Fortive Corporation Overview Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.

Fortive:
For you, for us, for growth.

About Fluke Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a…