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Customer Care Representative - Public Sector
Job in
Fernley, Lyon County, Nevada, 89408, USA
Listed on 2026-05-13
Listing for:
MSC Industrial Supply
Full Time
position Listed on 2026-05-13
Job specializations:
-
Sales
Customer Success Mgr./ CSM -
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Customer Service Rep
Job Description & How to Apply Below
Answers inbound sales and service customer calls and emails to process orders, troubleshoot issues, complete returns, collaborate with vendors to source products, make product recommendations and provide general web support with a focus on increasing sales through upselling.;
Interacts with Field Sales Associates to promote MSC's sales related solutions, account retention and revenue generation strategies.;
Proficiency in systems used by the Representative, Customer Care - Omnichannel role, such as as/400, Oceana and the MSC website required.;
Builds internal and external customer relationships to enhance customer satisfaction while also improving sales and quoting opportunities.;
Takes ownership with difficult customer service issues while resolving in a timely manner.
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