Customer Care Representative - Regional Omnichannel
Job in
Fernley, Lyon County, Nevada, 89408, USA
Listed on 2026-06-13
Listing for:
MSC Industrial Supply
Full Time
position Listed on 2026-06-13
Job specializations:
-
Sales
Customer Success Mgr./ CSM, Inside Sales, Account Manager -
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Account Manager
Job Description & How to Apply Below
Answers inbound sales and service customer calls and emails to process orders, troubleshoot issues, complete returns, collaborate with vendors to source products, make product recommendations and provide general web support with a focus on increasing sales through upselling;
Interacts with Field Sales Associates to promote MSC's sales related solutions, account retention and revenue generation strategies;
Takes ownership with difficult customer service issues while resolving in a timely manner;
Achieves the goal expectations of the role, including but not limited to quality, sales, quote conversion, upselling & productivity measurements;
Conducts extensive follow-up through the utilization of a ticket management system to ensure accuracy and timely resolution to customer inquiries
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