HVAC Service Department Manager

HVAC Service Manager

Crystal Heating & Cooling Serving the St. Louis area, SEMO, and surrounding communities

Compensation: Base salary of $100,000 to $120,000 annually
, depending on experience,
plus up to $30,000 in annual incentives based on department performance

Schedule: Monday through Friday, 7:30 AM to 4:30 PM. After-hours support as needed

Since 1965, Crystal Heating & Cooling has been the trusted name in HVAC services across the Greater St. Louis Area. With over 40 rapid-response service trucks and recognition as a 6‑time Carrier President’s Award winner, we are known for our integrity, technical expertise, and commitment to exceptional customer experiences.

As an employee‑owned company (ESOP), we believe in empowering our team through shared success. Our mission is simple: deliver superior quality service with honesty, reliability, and long‑term relationships built on trust.

Delivering superior quality service with integrity and dedication to lasting relationships

Setting the standard as a trusted HVAC partner through reliability, communication, and trust

Employee ownership, accountability, and aligned success for our customers, people, and company

• Competitive pay based on experience
• 100% employer-paid health, medical, and dental insurance for employees
• Company-provided cell phone and laptop
• Eligibility for ESOP shares after one year of employment
• Three weeks of paid vacation
• 24/7 team support structure with after-hours resources

We are seeking a Department Manager to take ownership of our HVAC service department operations. This is a senior leadership role responsible for the performance, efficiency, and customer experience of the service department while serving as a key partner to field leadership and technicians.

This role is ideal for a leader with HVAC field experience or strong service operations knowledge who understands how the service department truly runs. You will oversee customer-facing teams while also working closely with service technicians and supervisors to drive quality, accountability, and profitability.

While this is not a field technician role, HVAC experience is highly valued and will be used to support technician development, resolve complex service issues, and ensure operational decisions align with real-world field conditions.

• Lead and manage the service department, including customer service representatives, dispatchers, and service writers
• Partner closely with service supervisors and technicians to align service operations, scheduling, and customer expectations
• Use HVAC and service operations knowledge to support troubleshooting, escalations, and technician coaching
• Own service department performance, including efficiency, revenue, callbacks, and customer satisfaction
• Monitor daily, weekly, and monthly service metrics and lead performance discussions
• Improve processes that impact workflow, communication, and customer experience
• Support training, onboarding, and ongoing development for service and dispatch teams
• Maintain strong communication between customers, field teams, and leadership
• Provide after-hours or weekend leadership support for escalated service issues as needed

• Proven leadership experience managing service operations, dispatch, or customer service teams
• HVAC field experience, service management experience, or a strong technical understanding of HVAC operations is required
• Ability to lead and earn credibility with both office staff and field technicians
• Strong business acumen with experience using KPIs to drive performance
• Excellent communication, organization, and problem-solving skills

If you are a service-driven leader who understands both customer experience and the realities of HVAC field operations, this is an opportunity to make a meaningful impact in a company that truly values its people and promotes ownership at every level.

Apply today and discover why Crystal Heating & Cooling is known as The Fleet That Can't Be Beat.