Service Supervisor

Responsibilities

• Work with people and adapt quickly to change in a stressful environment, driving growth of the service department through superior performance and customer satisfaction.
• Review workloads, identify potential problems, and work with customers on quotes to resolve billing conflicts.
• Ensure repairs and preparations are completed on time, on budget, and meet quality standards.
• Manage technicians to maintain safe and efficient repair/prep processes and coordinate training to develop technical skills.

• Valid driver’s license and high school diploma or equivalent.
• Minimum of 3‑5 years of experience in a dealer service department.
• Familiarity with shop tooling necessary to assist technicians; prior service management or supervision experience preferred.
• Knowledge of DBS system is a plus, and proficiency with Microsoft Office software and hardware.
• Ability to work in a typical physical work environment.

We offer a competitive benefits package that includes salary from $120,200 to $146,900.

• 401(k) with company match and profit sharing
• Paid vacation, holiday, and sick leave
• Health insurance (Premera Blue Cross Medical with telehealth & dental)
• Vision insurance (VSP)
• Company‑paid life, AD&D, and disability insurance
• Employee assistance program
• Quarterly employee recognition cash program
• Discounts on CAT products, rental/sales
• Credit union membership access
• Career growth opportunities within a 4th generation, family‑owned company of 96+ years
• Employee referral bonus