On-site Contract Support

No matter where you are in your career – or where you want to be – we’re here to create a great place to work where you can grow, perform and love what you do. At Cromwell, we’re all individuals, with unique backgrounds and personalities. But we have one thing in common: delivering exceptional service for our customers. And we do this through our purpose of Keeping Industry Working
.

We are looking for an On‑Site Contract Support person to work on one of our customer sites in Dunfermline.

You will play a pivotal role in ensuring our customers have all the necessary spare parts and consumables they need to keep their operations running and their people safe. You will develop relationships with relevant stakeholders including engineering managers, procurement managers and facilities managers whilst also identifying and executing opportunities for revenue growth and margin improvement for Cromwell.

• Effectively source ad‑hoc items on request of the customer and provide quotations in line with Service Level Agreements and internal procedures.
• Develop strong working relationships with the customer’s buying team to identify stock requirements and ensure requests are promptly loaded on the system.
• Work with the buyer and wider customer teams to identify new business opportunities and drive cost saving initiatives.
• Liaise with new and existing suppliers to obtain quotes and ensure that the product specifications are strictly adhered to.
• Manage stock in line with customer projects and ensure we meet specific requirements.
• Ensure purchase orders are promptly loaded in line with company policy and actively progress orders to maintain delivery accuracy and provide weekly reporting to the customer.
• Ensure invoice queries are addressed promptly to recognize revenue at the earliest opportunity.
• Proactively build cross‑functional relationships and collaboration to ensure key business objectives are achieved.
• Generate new code requests and liaise with the relevant teams to ensure the supply of goods.
• Respond to and resolve any customer queries in an effective manner, offering advice and escalating where necessary.

• Previous customer service experience in a customer‑facing role.
• Strong customer relationship management experience.
• Demonstrable experience in buying/sourcing.
• Experience with in an industrial consumable / industrial supplies environment.

• Educated to GCSE level.
• Experience in supply chain management would be an advantage.
• Self‑motivated individual with a desire to succeed.
• Strong commercial acumen.
• Excellent computer application skills including Microsoft Office.

• Competitive annual leave allowance with annual purchase scheme.
• Group Personal Pension.
• Company Funded Healthcare Cash Plan.
• Company bonus.
• Cycle to Work scheme.
• Commitment to employee development plans.
• 24/7 Wellbeing and Employee Support.

Other benefits include Company Sick Pay, Company Maternity & Paternity Pay, Discount Benefits Platform and Discounted Cromwell Products.

Cromwell has been around for over 50 years, supplying an unrivalled choice of cutting tools, power tools, hand tools and safety equipment into all industries, professions and trades. We offer next‑day delivery or collection from our nationwide branch network, supported by an overnight UK logistics operation. Our team of over 1 500 people are proud to be keeping industry working.

We treat everyone fairly – regardless of gender, sexual orientation, background, age or disability – and give everyone opportunities for new and varied experiences. Inclusion means not just accepting people for who they are, but showing respect and making adjustments to help people and remove all barriers; it’s about creating a culture where everyone is respected, empowered and able to realise their full potential.

Cromwell is an Equal Opportunity Employer. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We are also committed to offering applicants from the armed forces community an interview if they meet the minimum requirements for the role.

We prefer to recruit candidates directly and promote talent from within whenever possible. We do not accept speculative approaches; CVs or candidate profiles sent directly to managers are not considered.

Fife – Unit 4, Woodgate Way South, Eastfield Industrial Estate, Glenrothes, Fife, UK, KY7 4PF

Working hours:

38 per week. Contract type:
Permanent – Full Time.

Please email t to express interest.