Customer Care Associate – Larson Automotive Group – Customer Service

Description

Help Customers. Solve Problems.

Larson Automotive Group is seeking a professional, customer-focused Customer Care Associate who can stay calm under pressure, communicate clearly, and create positive experiences for customers throughout the day.

This role is ideal for someone who enjoys helping people, multitasking in a fast-paced environment, and delivering excellent customer service over the phone and through follow-up communication.

• Serve as a primary point of contact for customer phone calls
• Schedule appointments and manage customer communication
• De-escalate concerns professionally and help resolve issues
• Support service and sales departments with administrative coordination
• Maintain accurate notes, follow‑up, and organization throughout the day
• Deliver consistent, high‑quality customer care experiences

• $39,000 – $45,000 annual compensation
• Full‑time consistent schedule
• Training and ongoing development support
• Career advancement opportunities within Larson Automotive Group
• Team‑focused culture with supportive leadership
• Employee discounts and dealership benefits

• Strong communication and phone skills
• Ability to stay calm and professional under pressure
• Organized multitasker with attention to detail
• Positive, dependable, and team‑oriented work style
• Customer service, hospitality, call center, or receptionist experience preferred

This role requires:

• High phone volume throughout the day
• Consistent professionalism with customers
• Ability to multitask while staying organized
• Strong attendance and reliability
• Comfort handling occasional upset customers calmly and professionally

• Medical, Vision & Dental Insurance (including a $0 cost medical plan option)
• Company-Paid Life & AD&D Insurance
• 401(k) with Company Match
• Paid Time Off & Holidays
• Employee Assistance Program (EAP) – free confidential support for mental, legal, financial, and family matters
• Employee Vehicle Purchase Program – exclusive pricing on all brands we offer

At Larson, we believe everyone deserves to feel respected, valued, and included.
We’re committed to creating a workplace where every team member has the opportunity to grow and thrive. Our decisions are made with fairness and integrity, and we proudly provide equal employment opportunities to all qualified candidates and employees. We take responsibility for fostering an environment where everyone feels welcome and supported—because that’s what family means to us.

• Excellent communication and interpersonal skills
• Strong attention to detail and organizational abilities
• Ability to work well under pressure and manage multiple tasks simultaneously
• Knowledge of automotive repair and maintenance processes
• Familiarity with Service Price Guides and estimating repair costs
• Commitment to providing exceptional customer service

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.