Customer Service Representative

Customer Service Representative

Fife, WA (Onsite) | Tuesday-Saturday | 6:30 AM - 3:00 PM | Up to $18.50/hour | Contract Opportunity

Are you a natural problem solver who enjoys helping people and thrives in a fast-paced environment? We're seeking a Customer Service Representative to join a growing logistics operation where you'll play a vital role in ensuring customers receive the exceptional service they deserve.

In this role, you'll be the go-to resource for customers, business partners, and drivers—providing updates, resolving issues, and helping deliveries stay on track. No two days are the same, making this a great opportunity for someone who enjoys variety, teamwork, and making a real impact.

• Assist customers and business partners via phone and email
• Respond to inquiries and resolve concerns with professionalism and empathy
• Investigate and troubleshoot delivery and shipment-related issues
• Monitor delivery routes and shipment progress
• Process order changes, updates, and cancellations
• Verify documentation and maintain accurate records
• Follow up to ensure timely resolution and customer satisfaction

• At least 1 year of customer service experience, preferably in a call center, logistics, transportation, or distribution environment
• Strong communication and problem-solving skills
• Ability to multitask and stay organized in a high-volume setting
• Proficiency with Microsoft Office, including Word, Excel, and Outlook
• Dependable attendance and a team-oriented attitude
• A customer-first mindset and the ability to remain calm under pressure

• Consistent daytime schedule with Sundays and Mondays off
• Gain valuable experience in the transportation and logistics industry
• Collaborative and supportive team environment
• Opportunity to make an immediate impact while building transferable skills

If you enjoy helping others, solving problems, and being part of a team that delivers results, we'd love to hear from you!