Contract Associate, Customer Service​/HelpDesk

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Full Time - Employee Fife, WA, US

3 days ago Requisition

Salary Range: $20.00 To $23.00 Hourly

About RTCA:

RTCA is a precision aerospace and defense manufacturing group built on decades of hands‑on machining expertise, with roots spanning more than 50 years. We support mission‑critical commercial and government aerospace programs across North America through four U.S. Centers of Excellence operating as an integrated platform with 150+ CNC machines and a team of 250+ professionals.

Unlike large organizations where roles can be narrow, RTCA offers hands‑on ownership and real visibility – you understand how your work supports the team, the operation, and the end customer. Our flat structure allows employees to take initiative, grow their skills, and have their contributions recognized, while still providing the stability, advanced technology, and meaningful work of an established aerospace manufacturer.

At RTCA, we believe in teamwork, excellence, and delivering with pride.
One Team! One Mission!

How You’ll Make an Impact:

The Contracts Associate I supports the Contracts team by processing customer orders, maintaining contract documentation, and coordinating contract review activities. This role helps ensure customer requirements are accurately captured, contract records are maintained, and orders move efficiently through the review process while supporting compliance with internal procedures.

What you’ll be doing as a Contracts Associate I:

• Working a full-time, onsite position at our Fife, WA location.
• Receive, review, and organize customer purchase orders, amendments, and contract documents.
• Maintain electronic contract files, document revisions, and approval records.
• Verify purchase orders against approved quotations for pricing, quantities, delivery, and customer requirements.
• Route orders for internal review and track approvals and open actions.
• Prepare routine order acknowledgments and maintain customer portals.
• Escalate discrepancies, unusual contract terms, or missing information to senior Contracts personnel.
• Support contract reporting and other departmental administrative activities.
• Performs other duties as assigned.

Required Qualifications (Education, skills and experience):

• Strong organizational skills with exceptional attention to detail and document accuracy.
• Ability to prioritize multiple assignments while meeting deadlines in a fast‑paced manufacturing environment.
• Working knowledge of Microsoft Office applications, particularly Excel, Outlook, and Word.
• Strong written and verbal communication skills with the ability to work effectively across multiple departments.
• Ability to follow established procedures while recognizing issues that require escalation.
• Customer service, administrative, manufacturing, aerospace, order entry, or document control experience is preferred.
• Ability to maintain confidentiality while handling customer and contractual information.

Preferred Qualifications (Education, skills and experience):

• Previous experience supporting contracts, customer service, inside sales, purchasing, or program administration.
• Experience working within an ERP/MRP system.
• Familiarity with aerospace manufacturing, AS9100 environments, or government contracting requirements.
• Experience maintaining customer portals and electronic document management systems.
• Demonstrated ability to work independently while maintaining a high level of accuracy.
• Continuous improvement mindset with strong follow‑through and accountability.

Compensation and Benefits:

• Medical, dental, and vision insurance coverage.
• Choice of medical plan options, including a no‑cost employee‑only coverage plan
• HSA‑eligible health plan with employer contributions
• Basic and supplemental life insurance
• Long‑term disability coverage
• 401(k) plan with up to a 6% QACA company match
• Paid time off including vacation, sick time, and nine (9) paid company holidays
• Shift differentials for applicable off‑shifts
• Discretionary bonus programs based on position and company performance

The Contracts…