Front Desk Agent

Overview

The Front Desk Agent is responsible for providing superior guest service to patrons of our hotel casino by greeting and assisting with the registration process and answering questions pertaining to the hotel operations. Additional duties include handling cash and credit transactions, selling gift shop items and maintaining accurate guest information. Performs additional job duties as assigned by the department manager.

Starts at $19.86/hr and increases to $20.96/hr at successful completion of 90-day orientation period. This full-time position features employer-paid medical, dental, vision and life insurance benefits.

• High School Diploma or GED equivalent required

• Minimum one year experience in hotel industry is required
• Working knowledge of MS Office Suite
• Cash handling required
• PMS experience (preferred)
• Must know and use proper English including grammar, spelling, punctuation, vocabulary, and have basic arithmetic skills

• Must be able to stand for longer than 8 hours
• The ability to lift up to 40 pounds
• Mobility to climb stairs on a routine basis
• Must be able to tolerate a smoke filled environment

• Must be able to work all scheduled shifts to include day, swing, graveyard and holidays

• All applicants must obtain a Class III B license as required by the Puyallup Tribal Gaming Regulatory Office and the Washington State Gaming Commission
• Pre-employment drug testing is required for all positions
• However, the use of marijuana will not disqualify an applicant unless the position requires driving a company vehicle
• The Emerald Queen is an Equal Opportunity Employer
• Indian Preference in hiring shall apply according to the policies adopted by Puyallup Tribe’s Emerald Queen Casino

Job descriptions are intended to present a brief summary of the position and the description is not intended to list all of the duties performed within the job.

Qualifications Licenses & Certifications

Required

Customer Service

TITLE 31/SARC

SEXUAL HARRASSMENT

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.