Sports Wagering Shift Manager

Overview

The Sports Wagering Manager at EQC plays a critical leadership role in driving the day-to-day success, integrity, and guest experience of the Sports Wagering operation. Working under the direction of the Sports Wagering Director, this role assists in overseeing departmental operations while directly supporting and supervising Sports Wagering staff through coaching, scheduling, training, and performance management. The manager helps safeguard gaming assets by enforcing policies, internal controls, and regulatory compliance, including Title 31 requirements, while also contributing to budgeting, inventory oversight, purchasing, and continuous process improvement.

• Oversee departmental operations and directly support and supervise Sports Wagering staff through coaching, scheduling, training, and performance management.
• Safeguard gaming assets by enforcing policies, internal controls, and regulatory compliance, including Title 31 requirements.
• Contribute to budgeting, inventory oversight, purchasing, and continuous process improvement.
• Address operational discrepancies and resolve guest concerns with professionalism.
• Collaborate closely with internal partners to elevate service standards and create an energetic, compliant, and guest-focused sports book experience.
• Lead by example, foster accountability, and promote a strong service culture within the team.

• High School Diploma or GED equivalent is required.
• Five years of gaming experience with a large casino property required.
• Five years of cash handling oversight experience required.

• Associate’s degree in Business Administration or related field preferred.
• Three years of experience in sports wagering management preferred.

Additional education or experience may substitute for the minimum requirements of the position.

The Sports Wagering Manager demonstrates strong knowledge of supervisory and management best practices, Tribal-State Compact regulations, Tribal Gaming policies and procedures, internal controls, and Title 31 requirements, along with a comprehensive understanding of casino and sports wagering operations, sporting events and racing, handicapping principles, point spreads, money lines, and wagering terminology. This role requires proven skill in cash handling, cash drawer reconciliation, budget development, customer service, and effective use of computers and standard software applications, as well as the ability to lead, train, evaluate, and discipline employees, maintain precise monetary records, communicate clearly in writing and verbally, recommend policy and procedure improvements, deliver exceptional guest service, and remain calm, diplomatic, and motivating in challenging or high-pressure situations.

This position requires prolonged periods of standing, walking or sitting; use of hand and eye coordination and finger dexterity; occasionally lifting or carrying items weighing up to 40 pounds.

Our facilities operate 24 hours a day, 365 days a year which may require this position to work evening, weekend, and holiday shifts.

All applicants must obtain a Class III A license as required by the Puyallup Tribal Gaming Regulatory Office and the Washington State Gaming Commission. Pre-employment drug testing is required for all positions. However, the use of marijuana will not disqualify an applicant unless the position requires driving a company vehicle. The Emerald Queen is an Equal Opportunity Employer. Indian Preference in hiring shall apply according to the policies adopted by Puyallup Tribe’s Emerald Queen Casino.

Job descriptions are intended to present a brief summary of the position and the description is not intended to list all of the duties performed within the job.

• Required:
  
  IIIA - Active
• TITLE 31/SARC
• Customer Service
• SEXUAL HARRASSMENT
• PROGRESSIVE DISCIPLINE
• TIPS
• CPR/First Aid
• Washington Drivers License

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.