SERVICE BDC​/SCANNER

# SERVICE BDC/SCANNER LOT
- Fife, WA 98424## Overview Position Type Full Time## Lexus of Tacoma
- Service BDC/Scanner
** Lexus of Tacoma
** is a dealership in the O'Brien Auto Group, is currently looking for a
** Service BDC/Scanner.
** We are searching for individuals who are hardworking, friendly and enjoy interacting with people. Previous customer service experience preferred.

The Service BDC/Scanner is responsible for assuring the accuracy of all Floor-Up, Phone-Ups and Delivery entries in the database. This position pays $19 per hour.  
** All employees subject to eligibility requirements, we offer the following benefits:
*** Paid holidays pursuant to the annual holiday calendar (typically five holidays)
* Vacation – based on hire date and paid based on position.
* Medical/Dental/Vision/RX
* Ancillary Benefits such as Short/Long Term Disability, Accident, Critical Illness, Life Insurance, Spousal/Child coverages, Flexible Spending
* 401(k) plus company match
** Responsibilities to Include:
*** Input all appointments in a timely manner.
* Input of manager confirmation calls.
* Maintain stock of coffee and snack area.
* Clean coffee and snack area.
* Perform nightly cleaning and stocking of coffee machine.
* Assist service advisors in answering customer questions in regard to logistics and scheduling.
* Help solve computer software and input problems, ensuring accuracy and timeliness of reports.
* Filing, including original Loaner Agreements, and maintain accurate filing system.
* Call back missed appointments.
* Assist parts and dispatch in rescheduling customers with special order parts (may need to consult with service advisors).
* Check and maintain stock of copy paper, customer invoices, and work orders.
* Assist the booking department.
* Perform follow up and report back to advisors and management.
* Train in prescribed protocol as set forth in BDC phone script.
* Perform other duties as assigned by management.
* Regular attendance is essential.
* Work in cooperative, positive & professional manner with all personnel in the company.
* Treat members of the public and customers in a courteous and non-discriminatory manner. Maintain professional demeanor while at work.
* Must conform to the company policy regarding non-discrimination and harassment.
** Equipment/Machines/Tools Typically Used:
** Pressure washers, steam cleaning equipment, water hoses and buckets, sponges, polishers, cloth rags, hand-held squeeze bottles, and mechanics hand tools. Rubber gloves to be worn as required.
** Chemicals:
** Numerous chemicals are used/handled on a frequent basis. Employee will be trained by their supervisor on the safe handling/use of these substances. Employee will follow all safety directives at all times.
** Physical Demands:
** Intermittent standing, walking, sitting, stooping, kneeling, and crouching. Lifting of 50lbs or less on an occasional basis and carrying of 25lbs or less on a frequent basis. Frequent pushing and pulling, twisting and turning of trunk, reaching and handling of objects, occasional climbing, balancing, and crawling.
** Employment offers are contingent upon successful completion of a comprehensive background screening.
**** Lexus of Tacoma is an equal opportunity employer and a drug-free workplace.*
* #J-18808-Ljbffr