Appointment Coordinator Job Fife area,Washington USA,Entertainment & Gaming

Description

Reports To: Service Manager

Summary: Receives callers in the service department setting up shop appointments to best utilize the efficiency of the dealership’s service department. Provides basic information to all callers.

Essential Duties and Responsibilities

Greets external and internal customers in a timely, professional, smiling and friendly manner. Listens actively, providing accurate information and advise.

Fields calls from customers needing to arrange shop appointments

Using the computer system arranges for the customer to bring in their vehicles

Utilizes the shop to maximize the efficiency for the service advisors and the technicians

If needed, arrange for the customer’s use of the company provided shuttle van.

Performs duties as back up cashier as needed.

Operates and maintains office machines such as computer, calculator, fax machine, and copier.

Opens and routes incoming mail, answers correspondence, and prepares outgoing mail.

Prioritizes and performs multiple tasks simultaneously in order to meet and exceed deadlines and expectations.

Communicates clearly both verbally and non-verbally. Submits concise, complete, and clear legible records for both dealership and customer use.

Maintains assigned work area and break room in an organized and clean manner. Exhibiting pride in the work area and dealership.

Maintains personal cleanliness, grooming and uniform standards according to dealership guidelines.

Arrives at work, takes breaks, and departs work at scheduled times. Accrues overtime only with management authorization.

Displays high standard of ethical conduct. Refrains from unethical, dishonest and theft related behavior. Exhibits integrity, adhering to all company policies, including our commitment to ZERO TOLERANCE of discrimination and work place violence.

Aligns behavior with the needs, priorities and goals of the organization. Fosters commitment, pride, trust and team spirit.

Utilizes supplies and materials in a practical, economical manner. Handles all toxic chemicals and hazardous waste according to the dealerships current policies and procedures.

Reports to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees or customers.

Communicates everyday, with direct supervisor if it is necessary to be late or absent.

Other job duties as required.

Larson Automotive Benefits:

Larson Automotive Group offers a comprehensive group medical insurance plan to all hired full-time applicants that start the first of the month following the completion of continuous 60 of employment. We offer 4 plans to help employees access the best plan that fits their budget and needs. One plan is zero cost to the employee.? We also have a company paid Life ($10,000) and AD&D plan ($40,000.00) that is for all benefit eligible employees.?

Employee must maintain no less than 32 hours per week to be considered ‘full-time’ for benefits. ?

In addition to medical insurance, Larson Automotive Group also offers vision, dental and various other ancillary coverages such as additional Life, AD&D, LTD, STD, Accident, Hospital, and Pet insurance to name a few.

Larson Automotive Group also provides an Employee Assistance Program. This is a specialized referral program available to employees to assist in various personal situations. This includes counseling for substance abuse, financial difficulties, mental illness, family issues and more. These are all provided to the employee free of charge and confidential with a third party. ?

Larson Automotive Group also helps plan for your future with our retirement plan available to all employees over the age of 21. The 401k plan starts after the completion of 2 months of employment, the employee will be…