Credit & Collections Coordinator II

About Odyssey Logistics

Odyssey Logistics is a global logistics and supply chain partner helping businesses optimize performance through fully integrated, end-to-end solutions. We connect transportation, technology, and expertise across a broad network of services including 3PL and 4PL managed services, multimodal and intermodal transport, warehousing, trucking, Jones Act Ocean, and customs brokerage, ensuring goods move reliably, efficiently, and intelligently around the world.

Fife, WA

Our work is complex, fast moving, and highly collaborative. Success here requires people who think strategically, operate with urgency, and navigate across functions to solve real business challenges. We value individuals who take ownership, challenge the status quo, and turn insight into action.

Our culture is grounded in five core values:
Win Together, Innovate Boldly, Drive Results, Customer Centric, and Guide with Care. These are not just principles; they shape how we make decisions, partner with customers, and show up for each other.

At Odyssey, you are not just part of a company; you are part of building what comes next.

Work Model: Onsite

Work Schedule: Monday – Friday, approximately 40 hours per week; overtime required as scheduled

Travel Requirements: No travel required

Supervisory Responsibilities: No

Reports to: Director, Credit & Collections

As a Collections Specialist, you will play a crucial role in the financial management and debt recovery process for Odyssey. You will be responsible for analyzing and managing accounts receivable across various business units, ensuring timely customer payments, and minimizing bad debt losses. This position works cross-functionally across the organization and serves as a vital link between the Finance team and Odyssey's customers.

You will utilize High Radius Collections, data analytics, and automation tools to streamline collection processes, achieve cash flow targets, and maintain positive customer relationships.

We are seeking a detail-oriented and customer‑focused Collections Specialist who can effectively manage accounts receivable, resolve payment issues, and collaborate with internal and external stakeholders to improve collection results.

• Utilize High Radius Collections to analyze account statuses, aging reports, and trends to minimize A/R exposure.
• Meet or exceed assigned KPIs, including DSO, customer calls, and weekly collection amounts.

• Contact customers to obtain payment information, ensure invoices and required documentation are received, and prepare customer statements as needed.
• Establish relationships with customer Accounts Payable representatives, understand their payment requirements and terms, and address inquiries promptly and professionally.

• Document and resolve disputed invoices while working with Billing, Pricing, and other departments regarding invoice adjustments.
• Collaborate with the Cash Application team and internal departments to research charges, validate invoices, and ensure timely application of customer payments.

• High school diploma or GED equivalent required;
  Associate degree in Accounting or a related field preferred.
• Minimum of two years of experience in credit and collections, accounts receivable, or a similar financial role.
• Strong verbal and written communication skills, with the ability to handle sensitive customer conversations professionally.
• Bilingual Spanish/English skills are a plus, but not required.
• Strong computer skills; experience with High Radius Collections is a plus.
• Strong analytical, organizational, and problem‑solving skills with the ability to work independently and as part of a team.
• Customer‑focused approach with the ability to establish and maintain effective relationships with internal teams and customers.
• Experience in accounts receivable, credit and collections, or a related financial environment preferred.

Base Pay Range: $43,500 to $65,500 annually

Bonus Eligible: No

Commissio…