Credit & Collections Coordinator II

At Odyssey, we believe high expectations are the key to everything. When we strive to become better than what we are, everything around us becomes better, too. Odyssey strives to foster an environment that allows employees to develop new ideas and thrive. With our advanced technology, global network and integrated processes, we regularly break new ground for clients and are able to offer logistics careers that cultivate successful professionals and develop existing talent.

Our team is comprised of logisticians, engineers, technicians and supply chain experts, as well as professionals in other administrative and specialized areas who work at multiple locations across the United States, as well as in our international operations in North America, Europe and Asia.

For more information, please visit

Fife, WA

About Odyssey Logistics

Odyssey Logistics is a global logistics and supply chain partner helping businesses optimize performance through fully integrated, end-to-end solutions. We connect transportation, technology, and expertise across a broad network of services including 3PL and 4PL managed services, multimodal and intermodal transport, warehousing, trucking, Jones Act Ocean, and customs brokerage, ensuring goods move reliably, efficiently, and intelligently around the world.

Today, Odyssey supports more than 6,000 customers globally, delivering scalable, data driven solutions across complex supply chains. What started with a single client has grown into a dynamic, evolving organization focused on performance, precision, and long term partnership.

What Sets Us Apart:

Our work is complex, fast moving, and highly collaborative. Success here requires people who think strategically, operate with urgency, and navigate across functions to solve real business challenges. We value individuals who take ownership, challenge the status quo, and turn insight into action.

Our culture is grounded in five core values:
Win Together, Innovate Boldly, Drive Results, Customer Centric, and Guide with Care. These are not just principles; they shape how we make decisions, partner with customers, and show up for each other.

At Odyssey, you are not just part of a company; you are part of building what comes next.

The Role:

Work Model: Onsite

Work Schedule: Monday – Friday, approximately 40 hours per week; overtime required as scheduled

Travel Requirements: No travel required

Supervisory Responsibilities: No

Reports to: Director, Credit & Collections

Summary / Primary Role:

As a Collections Specialist, you will play a crucial role in the financial management and debt recovery process for Odyssey. You will be responsible for analyzing and managing accounts receivable across various business units, ensuring timely customer payments, and minimizing bad debt losses. This position works cross-functionally across the organization and serves as a vital link between the Finance team and Odyssey's customers.

You will utilize High Radius Collections, data analytics, and automation tools to streamline collection processes, achieve cash flow targets, and maintain positive customer relationships.

What You’ll Do:

We are seeking a detail-oriented and customer-focused Collections Specialist who can effectively manage accounts receivable, resolve payment issues, and collaborate with internal and external stakeholders to improve collection results.

Accounts Receivable & Collections

o Utilize High Radius Collections to analyze account statuses, aging reports, and trends to minimize A/R exposure.

o Meet or exceed assigned KPIs, including DSO, customer calls, and weekly collection amounts.

Customer Relationships & Payment Resolution

o Contact customers to obtain payment information, ensure invoices and required documentation are received, and prepare customer statements as needed.

o Establish relationships with customer Accounts Payable representatives, understand their payment requirements and terms, and address inquiries promptly and professionally.

Dispute Resolution & Cross-Functional Support

o Document and resolve disputed invoices while working with Billing, Pricing, and other departments regarding invoice adjustments.

o Collaborate with the Cash Application team and internal departments to research charges, validate invoices, and ensure timely application of customer payments.

What You Bring:

o High school diploma or GED equivalent required;
Associate degree in Accounting or a related field preferred.

o Minimum of two years of experience in credit and…