Tier 1 Engineer - Fife

As a Redsquid Tier 1 Engineer, you will be the first line of defense in ensuring the stability, security, and performance of our Redsquid platform. This entry‑level position is ideal for individuals passionate about technology, troubleshooting, and delivering exceptional customer support. You will work closely with senior engineers and operations teams to resolve technical issues, monitor systems, and maintain service excellence.

• Location:
  
  Scotland, Fife
• Permanent, Full‑time

• Incident Response:
  Act as the initial point of contact for technical issues related to the Red Squid platform.
• Monitoring & Alerts:
  Use monitoring tools to identify and elevate anomalies in system performance.
• Troubleshooting:
  Diagnose and resolve Tier 1 issues, including connectivity, configuration, and basic application errors.
• Documentation:
  Maintain accurate records of incidents, resolutions, and escalation paths.
• Collaboration:
  
  Work with Tier 2 and Tier 3 engineers for complex problem resolution.
• Customer Support:
  Provide clear and professional communication with internal teams and external clients.

• Microsoft 365 support
• Basic understanding of networking (TCP/IP, DNS, VPN)
• Knowledge of cloud platforms
• Strong problem‑solving and analytical skills
• Excellent communication and documentation abilities
• Ability to work in a fast‑paced support environment

• 1+ year in a technical support or helpdesk role
• Exposure to monitoring tools (e.g. Connectwise, Datto)

Redsquid Communications Ltd is an equal opportunity employer. We take all reasonable steps to employ, train and promote employees based on their experience, abilities, and qualifications, without regard to age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic or national origins and caste), religion or belief, sex, or sexual orientation.

At Redsquid we are all about making a difference to our customers with the use of technology. An innovative provider of solutions within IoT, Cyber Security, ICT, Data Connectivity and Voice solutions. We are here to improve our customers’ businesses as well as their operations. With the use of technology we make them more efficient, increase productivity and reduce costs. Join our team and help us fulfil this mission by providing outstanding solutions and exceptional service to our customers!