Information Technology Support Specialist

Our client is seeking a seasoned IT Specialist (Contractor) to provide frontline support for our corporate infrastructure and enterprise applications. This hands‑on and remote technical support role supplements the internal IT teams and collaborates with Operations, IT Shared Services, and approved vendors to ensure reliable, secure, and effective technology services across all corporate office and distribution center environments. The ideal candidate demonstrates exceptional customer service, documentation discipline, multitasking, and technical troubleshooting skills.

This role involves providing frontline support for corporate infrastructure and enterprise applications, ensuring reliable and effective technology services.

• Analyze, prioritize, resolve, and document incidents and service requests using approved ITSM tools; meet defined SLAs and customer expectations
• Provide professional end‑user support (onsite and remote), maintaining ticket ownership and clear communication throughout resolution and escalation
• Install, configure, maintain, and troubleshoot user hardware/software per corporate standards and security policies
• Support A/V, conferencing, and computing needs for meetings
• Assist with deployment, onboarding/offboarding, training, and the documentation of technical solutions; help maintain SOPs and knowledge articles
• Support technology lifecycle activities: equipment setup, refreshes, transfers, and removals
• Partner with Distribution Center Operations during peak shipping hours for hardware support and maintenance
• Track IT asset inventory, equipment lifecycle, spare parts, and stock levels; ensure records and labeling are accurate
• Coordinate with vendors/internal teams for repair and maintenance activities
• Follow change management processes for technology modifications
• Maintain cleanliness/organization of IT work areas
• Perform other duties as assigned

• 5+ years of hands‑on experience supporting enterprise IT environments
• Experience with Windows desktop configuration, deployment, and troubleshooting
• PC hardware installation, configuration, and repair
• Microsoft Office application support
• Experience in an ITSM/ticketing environment (SLAs, escalation, documentation)
• Organizational skills and the ability to multitask and work independently
• Excellent team collaboration and customer service skills
• Ability to travel locally within assigned region
• Experience supporting distribution center or warehouse environments

• Industry certifications:
  CompTIA A+ or Microsoft (preferred, not required)
• Networking knowledge: WLAN, LAN, TCP/IP, VLANs, routing
• Endpoint and network troubleshooting experience
• Basic Active Directory administration
• Experience with Windows server environments (modern and legacy)
• Familiarity with enterprise endpoint, security, VPN, or VDI tools

• Ability to frequently stand, walk, sit, and manipulate IT equipment
• Occasionally lift/carry up to 50 lbs.
• Continuous manual dexterity for typing and IT/office equipment use

Contract, reviewed/renewed every 90 days (Temp‑to‑hire possible after 1 year based on business need)

Our client is committed to diversity and inclusivity in the workplace.