Client Support - Associate Job Fife area,Washington USA,IT/Tech

EPITEC
IT Support Specialist / Client Support Associate
Fife, WA (Onsite)
$29/hr W2
Full-Time Contract-to-Hire Opportunity

Epitec is seeking an experienced IT Support Specialist / Client Support Associate to join a leading food service organization in Fife, WA
. This is a hands‑on, onsite role supporting corporate office and distribution center environments. The ideal candidate will have strong desktop support experience, excellent customer service skills, and the ability to troubleshoot and resolve technical issues independently.

Key Responsibilities:

Resolve incidents and service requests using ITSM/ticketing systems while meeting SLAs
Install, configure, maintain, and troubleshoot Windows desktops, laptops, peripherals, and software
Provide support for mobile devices (iOS and Android)
Support audio/visual equipment and conferencing systems
Assist with employee onboarding, offboarding, deployments, and equipment refreshes
Maintain IT asset inventory and lifecycle management records
Coordinate with vendors for equipment repairs and maintenance
Create and update technical documentation, SOPs, and knowledge base articles
Support distribution center operations, including printer maintenance and equipment troubleshooting
Provide exceptional customer service while maintaining ownership of tickets through resolution

Must‑Have Technical Skills

Windows desktop configuration, deployment, and troubleshooting

PC hardware installation, configuration, and repair

Desktop and peripheral troubleshooting

Mobile device support (iOS/Android)

Microsoft Office support

Experience working in ITSM/ticketing environments

Preferred Skills

Networking fundamentals (WLAN, LAN, TCP/IP, VLANs, routing)
Experience with VPN, VDI, endpoint management, or security tools
Active Directory administration
Windows Server environments
Experience supporting warehouse or distribution center environments
CompTIA A+, Microsoft certifications, or similar certifications (preferred, not required)

Required Experience

5+ years of hands‑on experience supporting enterprise IT environments

Enterprise desktop and hardware support

Audio/visual and conferencing support

Mobile device support

Strong documentation and organizational skills

Ability to work independently and manage multiple priorities

Soft Skills

Strong customer service mindset

Excellent verbal and written communication

Ability to manage competing priorities

Team‑player who collaborates effectively with cross‑functional teams and vendors

Accountable and proactive problem solver

Strong documentation and organizational skills

Schedule:

Monday-Friday
First 45 days: 8:00 AM – 5:00 PM
After 45 days:
- Mon/Wed/Fri: 8:00 AM – 5:00 PM
- Tue/Thu: 10:00 AM – 7:00 PM

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