Field Supervisor

Field Supervisor (FS) is the frontline supervisory leader responsible for providing direct, real-time operational leadership and oversight of daily EMS field activities within a high-volume interfacility transport (IFT) and 911 response system. Assigned to a specific geographic zone and shift, the FS ensures safe, efficient, and protocol‑compliant operations through consistent deployment, staffing, and unit utilization while maintaining compliance with clinical, operational, and documentation standards.

• Arrive on time in proper uniform and check in with dispatch and outgoing supervisor at start of shift
• Conduct crew briefing covering safety priorities, system status, and shift expectations
• Verify all assigned units are operational, stocked, and compliant before units go in service
• Maintain continuous awareness of CAD and unit status throughout the shift
• Initiate redeployments to maintain system coverage and response time compliance
• Complete supervisor shift report and provide detailed handoff to incoming supervisor at end of shift

• Directly supervise all crew members assigned to your owned NW units during your shift
• Provide real‑time support to crews on high‑acuity, complex, or extended calls
• Address crew fatigue, safety concerns, and professional conduct issues as they arise
• Deliver verbal counseling and document all performance issues in accordance with policy
• Conduct field observations and report findings to the zone Operations Supervisor
• Complete annual performance reviews for all crew members on your assigned units

• Ensure adherence to clinical protocols on all calls within your zone and shift
• Provide guidance and support during complex patient care situations in the field
• Review PCRs (Patient Care Reports) for accuracy, completeness, and protocol compliance
• Identify and support training needs and report clinical deficiencies to the Operations Supervisor

• Monitor 911 response times throughout the shift and take corrective action on delays
• Track IFT on‑time performance and ensure crews return to service promptly after hospital transfers
• Monitor hospital wall times and intervene when turnaround times exceed acceptable limits
• Report KPI trends and system performance issues to the Operations Supervisor Fleet & Equipment
  • Confirm all assigned units are stocked, operational, and compliant with infection control standards
  • Address equipment failures immediately and coordinate maintenance or replacement
  • Ensure units are restocked and prepared for the next shift before end‑of‑shift handoff
  Requirements
  • Provide strong, professional leadership and direction to field personnel
  • Enforce policies, standards, and disciplinary processes fairly and consistently
  • Maintain accountability for decisions, outcomes, and operational performance
  • Lead effectively during critical incidents and high‑stress situations
  • Apply strong knowledge of EMS operations, deployment strategies, and system status management
  • Manage staffing efficiency, overtime impact, and workforce utilization
  • Make timely, sound decisions while balancing multiple competing priorities
  • Analyze operational issues and implement practical solutions
  • Communicate clearly, professionally, and effectively across all organizational levels
  • De‑escalate conflicts, address employee concerns, and resolve interpersonal issues
  • Coach, mentor, and develop field staff through feedback and corrective action
  • Ensure compliance with clinical standards, documentation, safety, and regulatory requirements
  • Review reports and ePCRs for accuracy, completeness, and medical necessity
  • Maintain attention to detail in all documentation and reporting
  • Demonstrate emotional intelligence, professionalism, and resilience under pressure
  • Build trust, credibility, and positive working relationships with staff and partners
  • Maintain a strong customer service mindset toward patients, staff, and stakeholders
  • Utilize CAD, ePCR, scheduling, and workforce management systems effectively
  • Maintain basic proficiency in Microsoft Office applications
  • Prioritize crew, patient, and public safety through risk recognition…