Customs Brokerage Manager - Import​/Export

Customs Brokerage Manager

Location:
Fife, WA

Division:
Integrated Marine Logistics

Affiliate:
Odyssey International Forwarding

Department:
Intl FF – Import

Work Model:
Onsite

Supervisory Responsibilities:
Yes

Reports to:
Director, CHB

Travel Requirements:
None

Odyssey Logistics is a global logistics and supply chain partner helping businesses optimize performance through fully integrated, end-to-end solutions. We connect transportation, technology, and expertise across a broad network of services, including 3PL and 4PL managed services, multimodal and intermodal transport, warehousing, trucking, Jones Act Ocean, and customs brokerage.

Our work is complex, fast-moving, and highly collaborative. We value individuals who think strategically, operate with urgency, take ownership, and work across functions to solve real business challenges.

The Customs Brokerage Manager is responsible for the overall management, organization, and development of the Customs Brokerage department. This role oversees daily import clearance activities, customer service requirements and procedures, team performance, training, workload distribution, billing accuracy, and communication across internal departments.

The ideal candidate is an experienced customs brokerage and logistics leader who can provide strong direction, develop team members, improve processes, and ensure the department operates efficiently while delivering a high level of service to internal and external customers.

• Lead and manage the Customs Brokerage department, providing structure, organization, and direction to the team.
• Evaluate employee performance and follow established performance and wage increase guidelines.
• Clearly define staff responsibilities and ensure workloads are distributed effectively.
• Provide leadership, support, coaching, and guidance to help team members successfully complete their responsibilities.
• Train, follow up with, and support the ongoing development of department staff.
• Address employee questions, conflicts, and training needs while fostering a collaborative and productive work environment.

• Oversee the day-to-day clearing of inbound cargo and ensure customer service requirements and procedures are effectively managed.
• Ensure the Customs Brokerage department fulfills its responsibilities within the broader logistics process.
• Communicate with staff and internal departments to maintain timely and accurate information flow.
• Respond to urgent requests and work toward resolution while maintaining positive relationships with internal and external customers.
• Identify opportunities to improve systems, processes, and overall departmental efficiency.

• Ensure accurate and timely billing practices across the department.
• Monitor the paid-not-billed report and ensure files are billed within appropriate time frames.
• Make adjustments to systems and processes to improve efficiency and effectiveness.
• Communicate regularly with the VP of Operations, Branch Manager, and other stakeholders regarding departmental responsibilities, questions, and training needs.

• Effectively communicate technical information through written and verbal communication, including phone and email.
• Resolve conflicts and operational issues among team members and stakeholders.
• Perform calculations involving fees, percentages, taxes, currency conversions, weights, measurements, U.S. Customs and other agency fees, time zones, and schedules.

• A minimum of 3 years of Customs Brokerage import experience is required.
• A minimum of 3 years of supervisory or management experience within logistics, specifically in a Customs Brokerage department is required.
• A Customs House Brokerage License is preferred but not required.
• Proficiency with Microsoft Office Suite, including Word and Excel.
• Strong organizational skills and exceptional attention to detail.
• Proven ability to lead, support, train, and develop team members.
• Ability to delegate responsibilities and manage workload distribution effectively.
• Strong conflict resolution…