Automotive Service Manager | Infiniti of Tacoma | $120K–$175K

Description

The best teams are built with people who care. If you bring the commitment, we’ll provide the opportunity.

Larson Automotive Group is hiring a Service Manager for our Infiniti store. This is an opportunity for an experienced fixed operations leader to step into a service department with strong potential for operational growth, team development, and long-term success.

We are looking for a hands‑on leader who can bring structure, accountability, and consistency to daily operations while supporting advisors, technicians, and the overall customer experience.

This role is best suited for candidates who are confident leading teams, improving departmental performance, and building a professional, team‑focused culture in a fast‑paced dealership environment.

• Daily operations of a high-volume service department
• Performance and development of advisors and technicians
• KPI improvement including CSI, ELR, efficiency, and profitability
• Process consistency and operational accountability
• Customer experience from write‑up through vehicle delivery
• Building a strong, team‑oriented department culture

• Bringing consistency and structure to daily operations
• Setting clear expectations and maintaining accountability
• Developing employees and strengthening team performance
• Driving measurable operational and financial improvement
• Supporting long‑term departmental growth and stability

• $120,000–$175,000 annual compensation
• Leadership opportunity within a growing dealership environment
• Autonomy to lead and improve departmental operations
• Long‑term advancement opportunities within Larson Automotive Group

• Service Manager or senior fixed operations leadership experience
• Strong understanding of dealership service operations
• Proven ability to improve KPIs and team performance
• Experience with forecasting, financial management, and expense control
• Hands‑on leadership style with strong communication skills
• Ability to lead effectively in a fast‑paced service environment

• Medical Insurance with a $0-cost employee plan option (after 60 days)
• Optional Dental & Vision Insurance
• Company-Paid Life & AD&D Insurance ($10,000 Life / $40,000 AD&D)
• Additional Coverage Options – Supplemental life, LTD, accident, hospital indemnity & pet insurance
• 401(k) with Company Match – 50% match on the first 4% contributed
• Paid Time Off starting day one + six paid holidays annually
• Employee Assistance Program (EAP) &
  KOFE Financial Wellness Program
• Employee Vehicle Purchase Program with discounts across all Larson brands

At Larson Automotive Group, we believe great results come from strong leadership and empowered teams. We are committed to creating a respectful, inclusive workplace where professionals are trusted, supported, and given room to lead. We proudly provide equal employment opportunities and operate with fairness, integrity, and accountability—because that’s what family means to us.

• Proven success in automotive service management within a fast‑paced, high-volume dealership environment.
• Strong leadership and team development skills with the ability to motivate employees and drive performance.
• Exceptional customer service skills with a focus on building trust, resolving concerns, and delivering an outstanding client experience.
• Excellent verbal and written communication skills with the ability to effectively interact with customers, technicians, and dealership leadership.
• Advanced knowledge of automotive systems, diagnostics, and repair processes.
• Strong financial and operational management skills, including budgeting, expense control, and profitability analysis.
• Ability to make sound decisions in a fast‑paced environment while effectively solving complex operational challenges.
• Thorough understanding of industry regulations, workplace safety standards, and compliance requirements.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.