Case Manager

The Case Manager coordinates outreach and engagement to people experiencing homelessness throughout the City of Fife. The incumbent will work directly with participants on barrier reduction. This program serves the above population, performs job duties throughout the City of Fife, and is based out of the Fife Community Center.

The Case Manager coordinates outreach and engagement to people experiencing homelessness throughout the City of Fife. The incumbent will work directly with participants on barrier reduction. This program serves the above population, performs job duties throughout the City of Fife, and is based out of the Fife Community Center.

• Facilitating effective relationships with vulnerable individuals to build trust and confidence in City efforts to provide services in collaboration with shelter and other service providers;
• Maintain a real-time understanding of services and shelter availability.

Program goals are to develop effective avenues for quick access to available services and shelter for individuals experiencing homelessness. The program supports the community's well-being by providing individuals with resources that do not require an emergency service response. The Case Manager will have specialized skills and other capabilities to help individuals with diverse backgrounds who are experiencing a wide variety of issues, including but not limited to homelessness, being under the influence of impairing substances, gambling, or mental illness.

Under general supervision and direction from the Parks, Recreation, and Aquatics Director, the Case Manager will support the unhoused and underemployed through field training and coordinate with agencies to help individuals needing services, resources, and treatment. This position will provide intensive case management for participants, concentrating on mental health, substance abuse, and other individualized barriers. The case manager will work closely with the community navigator on a unique barrier reduction plan for the participant's success.

Duties and responsibilities include, but are not limited to, providing direction directly or indirectly to individuals participating in the Jobs Program through street outreach efforts; monitoring program performance and compliance with ordinances, codes, regulations, and laws. The case manager may be responsible for transportation (to appointments, planning and managing work site performance, conducting training sessions, and general support of the micro-housing units (the Village)

There may also be involvement and communications with other jurisdictions, businesses, and the public.

• Works directly or indirectly with participants, providing comprehensive case management services.
• Conduct and coordinate participant training on behavioral and community norms, ethics, and work skills.
• Engage and support through training and work with unhoused and underemployed individuals and connect them to resources and social services; facilitate services for individuals across all involved care systems, including the Jobs Program and through street outreach efforts.
• Work collaboratively with internal and external resources to establish relationships that build and maintain trust; cultivate business relationships with participants to increase the program's education, communication, and understanding and increase voluntary community participation.
• Work with the Parks division and other city departments to provide support and opportunities to contribute to the benefit of the city. Assists with special projects, programs, and events in various capacities.
• Effectively use strong interpersonal and communication skills in a tactful, patient, and respectful manner, both orally and in writing, with program participants, other city employees, the city manager, the council, and citizens from diverse backgrounds.
• Use standard office practices, processes, procedures, and business etiquette effectively.
• Work directly or indirectly with the community navigator program manager and other case managers to develop a comprehensive case manager plan to reduce barriers to participants in the Jobs Program.
• Develop and conduct presentations to the city council and other stakeholders and attend various meetings and other events related to the program.
• Exercise sound and ethical judgment in the decision-making processes required of the position.
• Work effectively under pressure and with frequent…