Product Operations Lead, Reliability IT

Product And Portfolio Support

The AHM and Asset Reliability product teams support a broad portfolio of digital initiatives and improvements that vary in size, maturity, and complexity. Many of these efforts have been identified as priorities or early areas of focus by Refining leadership. That said, progress is often limited by stakeholder availability, evolving scope, competing priorities, and the need for more consistent coordination across teams.

To help address this, a staff augmentation resource is needed to provide product and portfolio support across roughly 30 active or emerging initiatives. This role will work closely with the IT Product Manager and cross-functional stakeholders to improve follow-up, communication, documentation, and overall visibility. The goal is to strengthen execution support and keep priority initiatives moving as business direction, capacity, and engagement continue to evolve.

Objective:
The objective of this role is to provide hands-on support to the IT Product Manager overseeing the AHM and Asset Reliability product teams. The focus will be on improving coordination, communication, and follow-through across a large and varied set of initiatives. This resource will help organize work, facilitate stakeholder engagement, and keep track of progress and dependencies. They will also support documentation and leadership materials, helping ensure initiatives continue moving forward where possible while decisions around scope, timing, ownership, or business capacity are being worked through.

Scope:
Coordinate across approximately 30 active, planned, or emerging initiatives, maintaining a clear understanding of status, risks, dependencies, and next steps. Proactively engage stakeholders by setting up meetings, preparing agendas, capturing notes, and tracking actions through completion. Help bring structure to initiatives where scope is still evolving or not fully defined by organizing information and clarifying open questions or decisions needed.

Develop and maintain key documentation, including status summaries, action logs, stakeholder lists, decision logs, and meeting notes. Prepare presentations, executive summaries, and leadership updates to provide a clear view of progress, risks, and where input or decisions are needed. Support portfolio-level reporting and governance activities by helping standardize how initiatives are tracked and communicated. Work closely with IT teams, business stakeholders, SMEs, and leadership to maintain alignment and keep efforts moving.

Help identify stalled items, resource constraints, and gaps that may require additional attention or leadership input.