Usher - Fox Theatre

Job Summary

Event Staff are Ilitch Sports + Entertainment ambassadors providing all guests with a positive, lasting impression of the Fox Theatre by delivering a superior guest experience, including greeting, directing, assisting, and building relationships with guests and Fox staff. This position serves as the front‑line for public and private events.

• Greet guests, scan tickets upon entry, and answer questions.
• Share The Fox Theatre history and provide directions inside and outside the venue.
• Assist and educate guests about accessible services.
• Direct guests in accordance with venue safety policies and procedures.
• Comprehend, direct, and implement emergency duties, including venue evacuations.
• Manage crowds, directing large and small crowds according to operational guidelines.
• Work in roles such as ticket scanner, seating, elevator operator, curtain attendant, and other duties assigned by Guest Services Supervisor or Fox Management.
• Monitor assigned area during events; control entry into venue access points and address guest issues, including unauthorized use of video or photography equipment.
• Engage with non‑compliant guests to inform required corrective action, contacting supervisor or management if the situation escalates.
• Celebrate guest moments and resolve complaints or issues.
• Carry out any job functions assigned by management to create a memorable guest experience, covering theater, event spaces, guest service, pre‑event preparation, post‑event breakdown, safety, emergency response, and security.
• Assist guests needing wheelchair escorts.
• Work with other departments to provide every guest with the best possible experience.

• High school diploma and one to two years of customer service‑related experience.
• Ability to speak clearly and concisely under pressure.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively communicate information in one‑on‑one and small‑group situations to customers, clients, and colleagues.

• Irregular and extended hours, including nights, weekends, and holidays.
• Climb stairs and stand for long periods of time.
• Occasional exposure to outdoor weather conditions.
• Noisy work environment.
• Operate in a dim environment and maintain frequent visual/auditory attention.
• Occasional lifting or moving up to 25 pounds.
• Work is subject to changes at the discretion of Olympia Entertainment.

Olympia Entertainment is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process.