Clinical Support Associate - Physicians Plus

PURPOSE OF THIS POSITION

To greet and register patients as they enter the Physicians Plus Urgent Care and to collaborate with the department RNs, Supervisor, Physicians/Providers and Director. To observe and respond to the needs of persons or patients waiting for exams.

• Duty 1:
  Enters all patient demographics, charges and insurance information with complete accuracy as well as hospital postings of all adjustments and dates of service. Inputs all facility charges.
• Duty 2:
  Plans and develops interactions with the Physicians Plus Urgent Care for health-related services appropriate to skill level and based on current industry standards to ensure exceptional patient care.
• Duty 3:
  Is able to identify the unique physical and emotional needs of each patient.
• Duty 4:
  Maintains appropriate educational experiences for skill level.
• Duty 5:
  Responsible for accurate collection of copayments, self-payments and daily deposits.
• Duty 6:
  Accurately completes BWC (Bureau of Workers Comp) paperwork, such as input proper insurance and follow up with employers.
• Duty 7:
  Assure accuracy of insurance information by utilizing outside sources.
• Duty 8:
  Communicate with patients and nursing staff.
• Duty 9:
  Accurately obtain patients height and weight and place patient into proper room.
• Duty 10:
  Collect urine for drug and alcohol testing.
• Duty 11:
  Clerical duties such as answer phones, scan and fax. Stock office supplies. Maintains lobby for cleanliness and stocking refreshments.
• Duty 12:
  Display Service Excellence as evidenced by practicing the mission, vision, and values of the organization to promote patient satisfaction.
• Duty 13:
  Other duties as assigned.

• High School graduate or equivalent
• Computer skills - Microsoft Office experience (Word & Excel).
• Ability to work a 12 hour shift; weekend and holiday rotation is required.
• Positive service-oriented interpersonal and communication (written and verbal) skills.
• A valid driver's license is required (if you do not have a valid Ohio driver's license you must obtain one within one year of your residency in the state) and you must also meet BVHS's company fleet policy requirements.
• Individual must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patient served on his/her assigned unit/department.
• The individual must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient status.
• Must be able to interpret the appropriate information needed to identify each patient's requirements relative to their age-specific needs and to provide the care needed as described in the area's policies and procedures.

• Minimum of 6months previous experience in medical setting.
• EMR (Electronic Medical Records) experience.
• Medical terminology.
• Clerical/Receptionist experience with public contact.

This position requires a full range of body motion with intermittent walking, lifting, bending, climbing, squatting, kneeling, twisting, sitting and standing. The associate must be able to sit for 8 hours a day and be able to lift fifty pounds, and reach work above the shoulders. The individual must have good eye-hand coordination and fine finger dexterity to operate machines. The individual must have excellent verbal communication skills to communicate with patients, physicians, and co-workers.

The associate must have corrected vision and hearing in the normal range.

This position is classified “at risk” for possible occupational exposure to blood borne pathogens (HBV, HIV, etc.).