Guest Services Rep Part Time

Overview

The Guest Services Representative (GSR) position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This role assists guests, answers phones, checks guests in and out, and collects payment in accordance with company guidelines and procedures. The GSR also completes all necessary front office daily paperwork and ensures that safety and security procedures, guidelines and standards are followed for all associates and guests.

Video: A Day in the Life for Guest Services Representative (see link in original description).

• Demonstrate and promote a 100% commitment to providing the best possible experience for our guests.
• Assist and respond to guest requests with diligent follow-through.
• Empowerment to resolve guest issues through the Make it Right process; embrace ESA's service culture and treat all guests and associates with respect and kindness.
• Process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
• Handle collection efforts of all in-house balances; maintain cash, credit card and city ledger accounts at the property.
• Setup, maintain, and takedown of breakfast display in a timely manner.
• Maintain an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards.
• Sell the value of ESA to inquiries (via telephone and in person) and strive to convert them into reservations and occupied rooms in compliance with company standards.
• Collect relevant guest information, probe for potential sales leads, and identify sales opportunities.
• Conduct periodic tours of the property to ensure brand standards are met.
• Assist and provide reasonable accommodations in response to guest requests whenever possible and practical.
• Comply with all company policies and procedures, including key control and prompt reporting of safety and security issues to management or appropriate authorities.

• Maintain overall hotel cleanliness, including front desk, breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.

• Engage in cross training in housekeeping and laundry areas to provide assistance as needed.

• Other tasks as assigned by the management team.

• Weekly Pay
• Competitive Wages
• Great working environment
• Employee Recognition Programs
• Vision Insurance
• 401(k) Savings Plan
• Employee Assistance Program (EAP)
• Employee Perks Program offering discounts to major companies

Pay range information for the position you are applying for is below. Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.

• Understand and communicate in English proficiently to interact with guests, associates and outside vendors.
• Proficient operation of the property management system technology; ability to work through shift reports and perform the audit function when necessary.
• Understand and comply with safety rules, operating and maintenance instructions, and procedure manuals.
• Complete routine reports and correspondence.
• Add, subtract, multiply, and divide in all units of measure, using whole numbers, fractions, and decimals.
• Apply good judgment at all times.
• Manage problems, address and solve guest-related issues.

• High School Diploma or GED; or one to three months related experience and/or training; or equivalent combination of education and experience.

ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age, national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.