Deskside Support Technician

Deskside Support Technician

This position is responsible for providing operational and technical support for corporate end-user workstations. This resource will be troubleshooting hardware and software and escalating tickets properly. The successful candidate must understand business requirements, translate these requirements into solutions, and work collaboratively with multi-disciplinary work groups to seek solutions to problems.

Key Responsibilities

• Provide superior customer service in all situations.
• Accurately escalate tickets to internal teams, management, or outside resources with detailed notes.
• Resolve hardware and software problems with minimum disruption to users and coordinate hardware repairs with service vendors as needed.
• Apply advanced diagnostic techniques to identify problems, investigate causes, and implement solutions.
• Install, configure, troubleshoot, and maintain desktop and laptop computer images.
• Collaborate with support teams to ensure the accuracy of the asset tracking system.
• Implement and enforce IT Asset Management processes, policies, and standards.
• Maintain a knowledge base of relevant hardware and software applications.

Required Qualifications

Experience:

4-6 years of experience in helpdesk, deskside support, and hardware/software break-fix, including support for end-users and VIPs.

Technical

Skills:

Expertise in supporting and troubleshooting Windows 10, Windows 7, Office 365, Skype, Microsoft Teams, Microsoft Office suite, and iOS devices (iPad and iPhone). Strong understanding of Microsoft Outlook and Outlook Web Access is required.

Preferred Qualifications

• Experience with Service Now ticketing system.
• Extensive support experience with VPN, Citrix, and Wireless Networks.
• Experience supporting video conference technologies.
• Experience working with third-party service suppliers.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.