Managed IT Services Engineer

The Managed IT Services Engineer is a full-time, on-site role responsible for providing exceptional technical support and customer service to a diverse client base. Acting as a core technical resource, this engineer troubleshoots and resolves issues across desktop, server, cloud, networking, and cybersecurity environments.

The position demands a fast‑paced, multi‑client focus – ideally suited for an individual with prior Managed Service Provider (MSP) experience who can seamlessly switch between routine ticket management, infrastructure deployments, and critical security initiatives.

• Provide exceptional technical support and customer service to clients across multiple industries.
• Diagnose and resolve complex desktop, server, cloud, networking, and cybersecurity issues.
• Deploy, manage, and support Windows Server environments and Microsoft 365 tenants.
• Configure and support Microsoft Entra , Azure services, and cloud‑based solutions.
• Install, configure, and troubleshoot network infrastructure, including switches, wireless solutions, and firewalls.
• Support and maintain Ubiquiti and other business‑class networking platforms.
• Utilize N‑able and Connect Wise for system monitoring, documentation, ticket management, and automation.
• Participate actively in client onboarding projects, technology upgrades, migrations, and cybersecurity initiatives.
• Contribute to documentation, standardization, and continuous improvement efforts.
• Occasionally assist with network deployments and infrastructure installations when needed.

Working hours:

8:00 AM – 5:00 PM

• Prior experience specifically working within a Managed Service Provider (MSP) environment is highly preferred.
• Hands‑on experience with Fortinet systems, including Forti Gate, Forti Switch, FortiAP, Forti Manager, and Forti Analyzer.
• Relevant industry certifications from Microsoft, Fortinet, CompTIA, or Ubiquiti.
• Experience with physical network deployments and infrastructure installations.

High School

1–4 years

• Hands‑on experience supporting Windows Server and Microsoft desktop operating systems.
• Experience administering and supporting Microsoft 365, Microsoft Entra , and Azure cloud environments.
• Experience installing, configuring, and troubleshooting standard network infrastructure, including switches, firewalls, and wireless solutions.
• Direct experience configuring, supporting, and troubleshooting Ubiquiti business‑class networking platforms.
• Familiarity and experience using N‑able and Connect Wise (or equivalent MSP platforms) for documentation, system monitoring, and ticket management.
• Solid understanding of cybersecurity best practices, including endpoint protection, multi‑factor authentication (MFA), and security awareness.
• Strong troubleshooting capabilities, technical documentation skills, excellent time‑management, and exceptional client‑facing communication/customer‑service skills.

Ready to take the next step? If you are a motivated IT professional looking to grow with a team‑first company, we want to hear from you. Apply directly to this post or send your resume to with a brief candidate summary to get started!

Have questions? Call or text us at 567‑208‑5471.

Equal Opportunity

Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact .

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short‑term disability, and a 401K plan (all benefits are based on eligibility).