Digital Delivery Services Manager

Position Summary

An exciting career awaits you ’re committed to being a great place to work, welcoming new ideas, encouraging diverse perspectives, developing our people, and fostering a collaborative team environment.

Oversees all project managers, release train engineers (RTEs), and scrum masters, ensuring disciplined, predictable, high‑quality delivery across business‑critical initiatives. Accountable for delivery execution standards and continuous improvement of delivery practices in support of the Digital operating model. Partners closely with Portfolio Management, the Lean Agile Center of Excellence (LACE), Product leadership, and business stakeholders to align delivery capabilities to prioritized work, advance agile maturity, strengthen delivery practices, and enable successful execution of business outcomes.

• Manages daily operations of the team, providing guidance, mentorship, and driving a culture of innovation and continuous improvement.
• Oversees recruitment, development, retention, and performance to build strong talent.
• Enables successful delivery across initiatives by ensuring strong delivery process discipline, consistent execution practices, and alignment to delivery standards.
• Collaborates with technology and business stakeholders to ensure delivery practices effectively support solution delivery and business objectives.
• Leads, coaches, develops and manages the assignment of RTEs, Scrum Masters and Project Managers, ensuring clear role expectations, consistent practices, and effective integration into delivery teams.
• Manages effective assignment of resources to prioritized business initiatives, ensuring the appropriate capacity, capabilities, and delivery support are in place to meet organizational needs.
• Monitors demand, capacity, and delivery risks, proactively addressing gaps and constraints to enable successful execution.
• Define and lead the delivery practice strategy, establish standards, playbooks, templates, and reporting expectations to drive consistency and predictability.
• Drive continuous improvement and maturity of delivery practices, including defining key rituals and performance indicators.
• Act as a trusted partner to business and technology leaders, promoting transparency and alignment.
• Provide leadership with timely, actionable insights into delivery performance, risks, and dependencies to enable early intervention and course correction.
• Build and scale delivery capability by developing Scrum Masters, establishing clear career paths, role expectations, and ongoing skill development aligned to organizational needs.
• Oversee delivery health across initiatives, ensuring strong delivery hygiene including planning discipline, dependency management, risk and issue management, and progress transparency.
• Partner with Lean Center of Excellence (LACE) and delivery leaders to advance agile maturity and strengthen delivery effectiveness while ensuring RTEs, Project Managers and scrum masters support consistent execution, Program Increment (PI) planning & readiness and cross team coordination.
• Partner with Product Owners to strengthen backlog readiness, planning inputs, and execution effectiveness without direct reporting ownership.
• Collaborate with tower and functional leaders to ensure delivery practices are aligned to the operating model and delivery roles are effectively embedded within teams.
• Partner with Portfolio Managers, Product leaders, and business stakeholders to understand strategic priorities, anticipated demand, and delivery needs, ensuring delivery capabilities and resources are aligned to support successful execution.

• Bachelor’s Degree in Computer Science, Information Technology, Management Information Systems, Engineering, Business, or other computer‑related degree required.
• Advanced certifications (Certified Scrum Master, PMI‑Agile Certified Practitioner) preferred.
• Ten (10) or more years of diversified IT experience required.
• Three (3) or more years of direct or indirect leadership experience required.
• Two (2) or more years of experience managing agile delivery teams preferred.
• Three (3) or more years of experience in agile…