Technical Field Support Representative

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Technical Findlay, OH, US

9 days ago Requisition

Paper Tech is a leading manufacturer of pressed paperboard packaging, providing customized dual-ovenable food trays and other high-quality products to customers in food distribution throughout North America. Our products are made of 90% or greater renewable sustainable materials. Paper Tech is committed to environmental stewardship and is well-positioned to benefit from the accelerating shift away from single-use plastics. With accelerating organic growth opportunities, this is an exciting time in the company's history.

We would love to have you as part of our team.

The Technical Field Support Representative serves as the primary technical liaison between Paper Tech, customers, and the sales team to support the successful implementation of Paper Tech packaging solutions. This role provides hands-on technical support, leads customer trials, troubleshoots production issues, and collaborates with Sales, Engineering, Quality, R&D, and Manufacturing to improve customer outcomes and support new business opportunities. Frequent travel throughout the United States and Canada is required.

• Serve as the technical bridge between Paper Tech leadership, sales reps, engineering, and prospective customers to accelerate the selling cycle by:
  • Assisting Paper Tech leadership with opportunity prioritization, including expected conversion timelines and customer investment requirements
  • Identifying technical trouble points between our tray and a customer's installed equipment (e.g., denesters, tray carriers, conveyors, food loading stations, film sealers, end-of-line packing/handling process)
  • Helping customers understand how trouble points can be overcome via equipment modification, process change, or tray design attributes
  • Assisting customers with equipment vendor solutions when appropriate
  • Assisting customers with line trials and production start-up
  • Assisting Paper Tech Engineering with tray design considerations based on the customer's tray filling equipment and process
• Deploy to customer facilities to troubleshoot problems when customers experience challenges filling our trays (sealing defects, film feed/registration, tray fit) and implement corrective actions with customers and internal teams
• Set up, run, and supervise tray trials at customer sites; produce thorough trial reports, technical assessments, ROI/cost comparisons, and actionable recommendations for customers and sales management
• Train Paper Tech sales reps on tray technical features, sealing and handling best practices, and how to address common customer issues
• Collaborate with R&D, manufacturing, quality, and supply chain to communicate customer requirements, elevate technical issues, and support new product introductions
• Maintain accurate CRM records of technical interactions, trial outcomes, and next steps
• Travel regularly to customer sites and trade shows
• Performs other related duties as assigned.

• 3–5 years in a customer-facing technical field role supporting food packaging or processing equipment, ideally with direct experience on tray filling and sealing lines
• Deep hands-on knowledge of the equipment used to denest, carry/convey and film-seal food trays across various food segments including fresh and frozen meals, protein, produce, baked goods, and ready-to-eat
• Experience with substrate transitions in food tray packaging, ideally having supported migration efforts from plastic trays to fiber or paperboard; familiarity with how paper trays behave differently on production lines (moisture sensitivity at the seal zone, tray curl management, denester guide settings)
• Hands-on mechanical aptitude; comfortable making field-level equipment adjustments, including sealer jaw changes and tooling modifications, to resolve tray compatibility issues on-site without waiting for OEM support
• Practical experience running trials, commissioning equipment, and troubleshooting…