Senior Operations Manager - Night

Your Impact

The Senior Operations Manager (SOM) is primarily responsible for overseeing all of Operations, or the flow of product through the building. This includes supervising a team of Operations Supervisors responsible for monitoring the safe, efficient and effective movement of inventory through the facility. This role analyzes and forecasts production volume and reevaluates resources throughout the day as workflow conditions change to meet store demand.

The SOM leads the team to achieve or exceed key performance indicator targets despite these fluctuating demands. The SOM resolves more complex operational issues escalated from his/her team and is responsible for communicating business objectives and daily workload plans to team and senior leadership.

What You Will Do

• Identifies and resolves any safety issues on the floor and notifies the appropriate party for resolution if necessary; addresses safety issues or trends escalated from Operations Supervisors
• Completes safety observations and builds a culture of safety in the work environment by driving the message through his/her Operations Supervisors
• Partners with corporate and the support functions to determine the daily workload (production volume) for the day; ensures that inventory movements in the facility are being monitored appropriately and frequently throughout the day
• Evaluates staffing needs to meet daily demand; works with the Operations Supervisors to move personnel to meet the daily priorities and inventory flow; monitors regularly and makes adjustments as needed
• Communicates effectively with Operations Supervisors regarding business objectives, safety issues, current issues, upcoming events and demand for the day
• Reports on key performance metrics to upper management and Corporate
• Sets Operations Supervisors up for success; to achieve or exceed key performance indicators, safety, performance and budget targets
• Collaborates with the other operational shifts to ensure consistent processes and expectations
• Collaborates cross-functionally with Support Managers and Operational counterparts to ensure their operational shift has proper communication, short and long-term staffing plans, and is meeting the customers needs
• Identifies and takes action on needs for efficient operations, safety issues, and bottlenecks
• Reports on key performance and financial figures to upper management and Corporate
• Responsible for the Key Operations Performance metrics of the shift
• Identifies and assists in implementing process improvements or new processes launched from Corporate
• Assists associates with HR related issues including questions/concerns with attendance, pay, benefits, job changes, voluntary terminations, I-9 verification, unemployment claims, and workplace accommodations
• Attracts and hires talented individuals for the team (including Operations Supervisors, seasonal and full time Team Members)
• Sets goals and communicates clear expectations for associates and provides timely and constructive feedback
• Monitors and manages associate performance, holding them accountable to expected behaviors and performance levels
• Provides resources and support to associates as needed
• Assists Operations Supervisors with any issues that may arise that need the resolution of management
• Communicates effectively with associates regarding business objectives or current issues
• Provides associates with meaningful developmental opportunities and prepares them for upward promotion if interested
• Sponsors and leads associates through change

Minimum Qualifications

• Bachelors degree Supply Chain Management, Transportation, Industrial Engineering, Business, or related field or equivalent years of experience in lieu of education requirement, if applicable
• 3 Years Experience in distribution center operations or related area (or 7 years of experience in distribution center/warehouse operations or related area with increasing responsibilities if education requirement not met)
• Leadership experience with direct report responsibility, including leading salary level direct reports
• Experience mentoring and coaching others
• Experience leading a team through change
• Experience managing resources, time and budgets
• Experience using troubleshooting processes to resolve problems
• Experience taking a lead role in a Corporate-led initiative or leadership experience in another Lowes supply chain network facility
• Experience leading others through change

About Lowe's

Lowes Companies, Inc. (NYSE: LOW) is a FORTUNE 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2024 sales of more than $83 billion. Lowes employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowes supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster…