Residential Supervisor

The Residential Supervisor works directly with people with Intellectual Disabilities in a variety of settings, including but not limited to their homes, the community, and through remote supports. This position directly supervises all Direct Support Professionals (DSPs) within a specific location. Duties include engaging people in meaningful activities related to their personal goals, supporting them to connect with people in places of interest in their communities, providing support with assistive technology, communication, skill building, discovery activities, maintaining health and safety, and/or personal care needs.

This position is fully responsible for the scheduling of team members, completion of all required documentation, medical oversight, and on-call responsibilities, which may require scheduling flexibility.

• Paid vacation days and holiday pay
• Employee referral bonus program
• Extensive paid training, as well as continual opportunities for further job-related education and career advancement (including our Career Ladders program)
• Supportive leadership team who wants to help YOU succeed
• Medical, dental, vision, short- and long-term disability

• MINIMUM 2 years of experience in direct support/working with the IDD population.
• MINIMUM 2 years of experience supervising a team of more than 2 people.
• Must be at least 18 years old.
• High school diploma or equivalent required, Associate's or Bachelor's degree (in Human Services or related field) preferred.
• Valid Driver's License with at least 2 years of driving experience and a clean driving record.

• Professional verbal and written communication skills (i.e., discussions during team meetings, regularly reading and responding to emails)
• Proficient with interpersonal and relationship building skills, and able to maintain effective relationships with other team members, supervisor, and others in the organization.
• Excellent organizational skills and attention to detail
• Strong analytical and problem-solving skills
• Positive role-model for others and able to work on a team.
• Commitment to creating a respectful and collaborative environment.
• Flexible in changing environments
• Ability to prioritize tasks.
• Ability to function well in a high-paced and at times stressful environment.
• Experience in or willingness to learn a variety of software applications is required including documentation software and other case management software.

• Partner with the Program Manager to hire, train, onboard, provide oversight and feedback to DSPs in the execution of their duties.
• Complete 90 day and annual performance reviews for DSP’s and foster a culture of accountability within the program.
• Ensure DSP’s maintain required certifications and mandatory trainings.
• Follow all incident reporting based on state requirements in a timely manner to supervisor with descriptive and detailed documentation.
• Demonstrate an understanding and commitment to Penn-Mar’s Leadership Philosophy, which includes weekly 1:1 meetings with direct reports.
• Be knowledgeable about current policies and procedures and ensure team members are adhering to policies and procedures.
• Maintain professional relationships with all stakeholders, including the families of those supported.
• Ensure all required shifts are covered by qualified and trained team members.
• Monitor, review and approve direct reports timesheets and PTO within required time frames.
• Maintain confidential information and exercise discretion when necessary.
• Work within program budget
• Participate in self-development activities or training.
• Schedule and lead department team meetings
• Attend and actively participate in Residential Supervisor meetings or other required meetings and communicate information with team members as appropriate.
• Actively participate in all licensing reviews
• Create and demonstrate a culture of appreciation within teams.
• Ensure all team member injuries are immediately documented and reported to the appropriate HR representative.
• Review monthly site assessments completed by Managers and complete and implement plans of correction.
• Ensure all required documentation is completed…