Command Center Coordinator, Part Time

Job Summary:

The Fox District Detroit Command Center (FDDCC) and the LCA Command Center (LCACC) are the nerve centers of safety and security operations for all Ilitch owned organizations. The entire organization is dependent on the accuracy of information provided by the FDDCC and LCACC, the response to emergency situations and critical incidents, and the monitoring of all safety and security systems. Part Time Command Center Staff are responsible for coordinating a risk‑free, safe, and secure environment through the monitoring of all safety and security systems used at the FDDCC and/or LCACC, dispatching of personnel, preparing accurate reports, documenting calls for service, monitoring CCTV and social media, and implementing all departmental and league requirements that pertain to command center duties.

• Work closely with the command center personnel and other security personnel to ensure the security and safety of all employees, guests, and patrons at all Ilitch properties, venues, events and business units.
• Proactively monitor the enterprise‑wide Avigilon CCTV system for any suspicious activity, packages, people, incidents, potential hazards and alert supervisory personnel if such an incident occurs.
• Operate the command center’s radio system in both stressful and non‑stressful situations.
• Field incoming phone calls from patrons, citizens, and colleagues from other business units and respond accordingly.
• Maintain a complete and accurate record of start/stop times of all events, incidents, and calls for service, and dispatch the proper personnel in the event of emergency or unusual events/calls.
• Dispatch security and safety staff in a professional, timely, and efficient manner at all times.
• Be fully knowledgeable in all emergency plans, league requirements, and departmental procedures to ensure proper incident response.
• Monitor social media for any possible threats to our teams, family, brands, etc. and report any pertinent information immediately.
• Assist full‑time coordinators with gathering pre‑event intelligence for all venues.
• Assist full‑time employees in monitoring and reporting severe weather.

• Must be 18 years or older.
• Current Crowd Manager.
• Possess a valid driver’s license.
• Possess a high school diploma.
• Must be able to pass the background/screening requirements.
• Basic knowledge of how to operate a CCTV system.
• Knowledge of Microsoft Office.
• Knowledge of different types of social media.
• Comfortable dispatching over the radio system during stressful and non‑stressful situations.
• Proficient at multi‑tasking.
• Effective communication skills.
• Basic knowledge of local, state, and federal laws.

• Bachelor’s degree in Criminal Justice or a related degree field.
• Public safety dispatching experience.

Olivia Development of Michigan is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship or any other characteristic protected by law. The company will strive to provide reasonable accommodations for qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.