Service Technician II

Responsibilities

• Perform general maintenance, repairs and preventive maintenance on Material Handling Equipment, automated systems, and conveyors for all customers and vendors of Kenco Fleet Services.
• Schedule Planned Maintenance (PM) of all Fleet Services Equipment, automated systems, and conveyors, and keep updated records of PMs completed.
• Perform corrective repairs and preventive maintenance on MHE, batteries, automated systems and conveyors in accordance with site and original equipment manufacturer standards.
• Maintain regular communication with site managers, supervisors and operations leaders regarding equipment status, service requirements, project timelines, work progress, delays or obstacles that may impact operations or customer commitments.
• Meet or exceed established performance metrics including service response times, first‑time fix rates, and preventive maintenance completion schedules.
• Manage equipment condition and support repair readiness by reporting damage, coordinating required parts, and maintaining accurate service and inventory records.
• Communicate with Parts team on parts and supplies needed to maintain equipment.
• Maintain parts inventory and repair records for all equipment by completing accurate paperwork.
• Access and navigate original equipment manufacturer (OEM) software platforms to perform diagnostics, troubleshooting and equipment programming.
• Use OEM software, service manuals, wiring diagrams, and parts schematics to diagnose mechanical, electrical, and hydraulic issues and perform required adjustments or replacements.
• Achieve and maintain minimum 80% technician efficiency or 100% PM completion monthly by maximizing billable work hours relative to total available work time.
• Conduct routine inspections of equipment and safety devices to ensure compliance with OSHA, facility and manufacturer standards.
• Interact with customers and coworkers in a professional manner.
• Maintain cleanliness of service area and conduct monthly inspections of assigned service vehicle or shop workspace according to company checklist and schedule.
  • Maintain organized, clean, and efficient workspace in service vehicle or shop area following 5S methodology (Sort, Set in Order, Shine, Standardize, Sustain).

• High school diploma, G.E.D. or tech school graduate required.
• 2‑4 years of mechanic experience; preferably prior with repair and maintenance of material handling equipment, automated systems, and conveyors, or similar equipment.
• ASE Certification preferred.
• Silver and/or Gold Certification preferred.
• Electrical journeyman certification preferred.
• Electrical and pneumatic experience preferred.
• Ability to troubleshoot mechanical and electrical problems on multiple types of equipment.
• Proficiency using email, work order management software, and mobile applications for daily job functions.
• Ability to read and understand electrical and hydraulic system schematics.
• Self‑motivated, self‑directed, highly responsible, and able to work both independently and as part of a team.
• Must be able to frequently lift, carry, push or pull up to 50 lbs.
• Supply own mechanic technician hand tools.
• Must be able to safely operate lift trucks.

• Action Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Collaboration – Building partnerships and working collaboratively with others to meet shared objectives.
• Decision Quality – Making good and timely decisions that keep the organization moving forward.
• Optimizes Work Processes – Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Situational Adaptability – Adapting approach and demeanor in real time to match the shifting demands of different situations.

This position is expected to travel approximately 25% or less. A passport is not required, but recommended.

• Medical insurance including HSA, HRA and FSA accounts
• Supplemental insurance including critical illness, hospital indemnity, accidental injury
• Dental Insurance
• Vision Insurance
• Basic Life and Supplemental Life
• Short‑Term and Long‑Term Disability
• Paid Parental Leave
• 401(k)
• Paid Time Off approximately 2 weeks (accrual begins on Day 1 of employment)
• Employer Paid Holidays – 10 days

Approximate pay range: $25.14–$37.70.

Kenco is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.