Veterinary Receptionist

Carbon Valley Veterinary Clinic is Hiring a Client Service Representative!

Position Details
Role: Client Service Representative
Status: Part-time
Salary: $16-$18 per hour
Schedule: 1-2 days per week;
Fridays required; no nights, weekends, or holidays

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, 529 Savings Plan, and referral bonuses

Wellness & Peace of Mind: Sick Time / Paid Time Off, free or discounted lab work for employee pets, pet discounts on services and products, and a pet food discount program

Professional Growth & Recognition: Quarterly team bonuses, professional development opportunities, continuing education allowance, and uniform allowance

Lifestyle Perks You'll Appreciate: Predictable part-time scheduling, no nights, weekends, or holidays, an Employee Assistance Program, and an employee discount program

Looking for a Client Service Representative role that doesn’t come with a schedule that reads like a BINGO card? Carbon Valley Veterinary Clinic may be exactly what you’ve been looking for.

At Carbon Valley Veterinary Clinic in Firestone, Colorado, we believe you can do meaningful work and still have a life outside the hospital. We're a small-animal practice with two doctors looking for a part-time Client Service Representative who loves helping people and their pets and thrives in a supportive, team-first environment.

If you're a customer service professional who enjoys staying busy, building relationships, and being part of a team that genuinely supports one another, we'd love to meet you.

Why Our Client Service Representatives Love It Here

• Predictable part-time schedule that respects your time
• Supportive, collaborative team that genuinely helps one another
• A "better together" culture where wins are shared, and challenges aren't faced alone
• Leadership that listens, values your ideas, and appreciates your contributions
• Positive environment where questions are welcomed, and growth is encouraged
• Lunch breaks you can actually count on
• Meaningful work helping pets and the people who love them

What Our Client Service Representatives Do

• Welcome clients and patients with warmth, professionalism, and compassion
• Answer phones, route calls appropriately, and respond to voicemails promptly
• Schedule appointments and help maintain an efficient multi-doctor calendar
• Check patients in and out while ensuring accurate client and patient information
• Process invoices, collect payments, and review estimates with clients
• Communicate hospital services, policies, and next steps clearly
• Maintain accurate client and patient records
• Keep the front desk and lobby clean, organized, and welcoming
• Handle sensitive or emotional client interactions with empathy and professionalism
• Coordinate closely with doctors, technicians, and teammates to support efficient patient flow
• Jump in with additional tasks as needed to help keep the hospital running smoothly

What You’ll Bring

• Previous customer service or client care experience
• Veterinary reception experience preferred
• Strong communication and relationship-building skills
• Comfort working in a fast-paced environment
• Compassion and empathy during sensitive or emotional client interactions
• Strong organizational skills and attention to detail
• Ability to multitask and prioritize throughout a busy day
• Reliability and consistent Friday availability
• A positive, professional, and team-focused attitude
• Willingness to help wherever needed
• A genuine passion for helping clients and their pets

The Extras You’ll Actually Feel

At Carbon Valley Veterinary Clinic, teamwork, empathy, and mutual respect aren’t just talking points. You'll be part of a team that genuinely supports one another and understands the important role our Client Service Representatives play in creating a great experience for every client and patient.

You'll also have a predictable part-time schedule with no nights, weekends, or holidays - because life outside of work matters too.

Benefits You Can’t Beat

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support…