Program Manager, Immigration

Benefits Information

This job posting is anticipated to remain open until August 10th, 2026

Full-time employees will enjoy a competitive benefits package with options for you and your family including:

• Paid Time Off
• Paid Holidays
• 401(k) Matching
• Health Insurance
• Vision Insurance
• Life Insurance
• Health Savings Account
• Tuition Reimbursement
• Employee Discount
• Reduced Tuition Rates
• Disability Insurance
• Employee Assistance Program
• 401(k)
• Pet Insurance
• Dental Insurance
• Paid Training
• Flexible Spending Account

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Since inception in 2004, BI Incorporated has operated ISAP for the Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) and Enforcement and Removal Operations (ERO). ISAP is an essential part of ERO, providing intensive supervision of individuals in immigration proceedings. The program achieves positive results by combining comprehensive case management with proven supervision technology. In addition, BI maintains an extensive list of community-based partners to provide critical assistance for participants' basic life needs.

With consistent positive outcomes, ISAP continues to grow and evolve, serving an ever-increasing number of participants.

• Bachelor’s Degree in Sociology, Psychology, Social Work, Criminal Justice or related field required. Master’s Degree preferred.
• At least two (2) years of case management experience in an Alternatives to Detention immigration program is required.
• Two (2) years supervisory experience in a similar position is preferred.
• At least two (2) years of experience working with multi-cultural clients.
• Bi-lingual English/Spanish preferred.
• United States citizenship required.
• Must live in US 3 of the last 5 years (military and study abroad included).
• Valid State Driver’s License and the ability to safely operate a motor vehicle.
• Effective verbal and written communication skills with employees, community contacts, government officials and clients. Ability to interpret and articulate rules, orders, instructions and materials. Ability to compose reports.
• Demonstrated sound judgment and even temperament.
• Ability to maintain self-control in stressful situations, such as interpersonal confrontations or emergencies.
• Ability to defuse hostile or unstable situations.
• Ability to deal tactfully with the public.
• Attention to detail.
• Problem solving ability.
• Ability to plan, organize and direct the work of others.
• Ability to deal with multicultural contacts with sensitivity.
• Basic knowledge of immigration laws, regulations and procedures.
• Basic computer skills.
• Ability to interpret electronic monitoring messages and daily summary reports.
• Ability to work with computers and the necessary software typically used by the department.

Encountered on a regular basis as part of the work this job performs.

• Typical office environment.
• Some travel is required.
• Must be available to DHS by a cellular telephone number 24 X 7

BI Incorporated

Responsible for operational and financial oversight of an Intensive Supervision Appearance Program (ISAP) office in compliance with contractual obligations. Maintains frequent and timely communication with Department of Homeland Security (DHS)/US Immigration and Customs Enforcement (ICE) representatives and with community-based organizations.

• Manages and directs all activity in the planning, development, implementation, monitoring, and supervision of ISAP programs, services and employees.
• Manages all employees assigned to an ISAP office. Management responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Ensures that programs function in a manner that satisfies contractual obligations. Develops timely and accurate reports on the status of program operations.
• Develop…