Accounts Receivable Specialist

Department:Finance & Accounting

Reports To:Chief Operating Officer (COO)

• $25.00 per hour
• Approximately 30 hours per week
• Annual equivalent of approximately $39,000
  (based on 30 hours/week)

* At this time, Team Image does not offer medical, dental, vision, or retirement benefits.

• Monday-Friday
• Approximately 30 hours per week
• Daily availability during core business hours required
• Additional hours may be available during peak business periods

At Team Image, we bring brands to life through custom apparel, promotional products, team uniforms, and corporate gear. We pride ourselves on delivering exceptional products backed by outstanding service and lasting client relationships.

We're looking for someone who enjoys organization, thrives on solving problems, communicates professionally, and takes pride in keeping financial operations running smoothly. This is more than an accounting position-it's an opportunity to become an important part of a growing company where your work has a direct impact on our success.

This role exists to protect Team Image's cash flow by ensuring invoices are accurate, payments are collected on time, and customer accounts remain organized and up to date.

The Accounts Receivable Specialist owns the complete accounts receivable process-from invoicing through payment collection-while building positive customer relationships, resolving account discrepancies, and providing leadership with accurate financial information. This role partners closely with Sales, Operations, and Leadership to support healthy cash flow and exceptional customer service.

Success is measured by maintaining accurate customer accounts, reducing outstanding receivables, improving collection performance, and supporting a positive customer experience.

At Team Image, every team member is expected to consistently demonstrate our Core Values:

• We Care
  - Our people and clients matter. We build strong relationships and support our team.
• We Rep the Brand
  - We show up with energy, pride, and professionalism every time.
• We Own It
  - We take responsibility, solve problems, and follow through.
• We Learn. We Teach. We Grow.- We stay coachable, improve daily, and help others grow.
• We Focus on the Client Experience
  - Every role, every decision, and every interaction should create an outstanding customer experience.

Performance is measured not only by results, but by how consistently these values are demonstrated.

• Two (2) or more years of Accounts Receivable, Bookkeeping, or Accounting experience
• Strong customer service and communication skills
• Excellent organizational and time management abilities
• High attention to detail and accuracy
• Proficiency in Microsoft Office, including Excel and Outlook
• Experience with accounting or ERP software
• Ability to prioritize multiple deadlines while maintaining accuracy
• Professional, dependable, and self-motivated

• Experience with collections and cash application
• Experience in manufacturing, promotional products, apparel, printing, or distribution industries
• Associate's degree in Accounting, Finance, or related field (preferred but not required)

Own the complete accounts receivable cycle to ensure customer accounts remain accurate and payments are collected promptly.

• Generate and distribute customer invoices
• Apply customer payments accurately
• Maintain customer account balances
• Reconcile customer accounts
• Monitor aging reports and outstanding balances
• Maintain accurate customer billing information

Customer accounts remain organized, accurate, and current.

Manage collection efforts while maintaining positive customer relationships.

• Resolve billing questions and payment discrepancies
• Negotiate payment arrangements when appropriate
• Escalate delinquent accounts when necessary
• Maintain detailed documentation of collection activity

Outstanding balances are collected efficiently while preserving excellent customer relationships.

Ensure incoming…