Receptionist, Administrative​/Clerical

Job Type: Hourly, Non-Exempt Part-time or Full-time

Are you looking for an opportunity to join an organization that believes in building churches, building leaders, believes in dreams and investing in community? If so, our client is looking for a Receptionist to join their team! If partnering with people and churches to build the kingdom is your passion, we would love to hear from you!

The Receptionist ensures that every building guest, tenant and occupant experience enhanced customer service and elevated hospitality upon entering the building. The position includes physically greeting and assisting guests at the building’s entrance, and general oversight of the building’s entrance, front desk, 1st floor lobby, 1st floor lounge, and 1st floor common areas, ensuring the comfort and safety of everyone who enters.

The position may be filled by a full-time individual or more than one part-time, co-working individuals.

The Receptionist serves as a primary customer service representative of the building owner, and the building tenants and would likely accompany visitors to the 3rd floor multiple times a day. The Receptionist is comfortable pivoting back and forth between tasks throughout the day and personally walks guests to their destination and/or prepares and serves them refreshments from the nearby kitchenette.

The Receptionist reflects casual elegance, a positive spirit, exceptional first impressions, and a desire to make people’s day. He/she is comfortable providing greetings, information, direction as well as service to a variety of building guests such as investors, borrowers, pastors, tenants, tenant guests, ministry leaders, vendors, contractors and any other type of visitor. This position requires embracing adaptability and routines along with being dynamic and energetic in providing customer service.

It requires grace in relating with others and the confidence to decisively direct or redirect people and conversations.

• Thoughtfully steward each impression of any person who enters the headquarters.
• Provide qualified visitors with appropriate information about the building, tenants, common areas, and amenities.
• Greet guests warmly, while vetting them and the purpose of their visit.
• Occasionally serve as a backup to the Office Receptionist on the 3rd Floor.
• Coordinate reception desk coverage and collaboratively administer work schedules with any other Receptionist.
• Monitor who is granted access to the building, as well as individual suites.
• Immediately contact the appropriate suite upon guest arrivals.
• Walk building visitors, vendors, and contractors to their destination.
• For security and experience purposes, build relationships and strong rapport with the building occupants, guests, vendors and couriers.
• Monitor security cameras for building traffic flow in collaboration with other building staff.
• Receive and route tenant requests, from maintenance to logistic questions.
• Manage the building mail room at the direction of the Operations Coordinator, including but not limited to directing couriers to the mail room and appropriate mailbox, receiving mail, sorting mail, and distributing mail to tenants and their mailboxes, as needed.
  
  Receive incoming courier packages (e.g., UPS, USPS, Fed Ex, Amazon), including signing and notifying the recipient to pick up their package(s) as well as managing the smart locker parcel system and secure package room.
• Manage the supply inventory for the reception area and mail room.
• Submit building maintenance requests through the work order system, as needed.
• Administer content for the 1st floor display TVs per the Director of Brand & Experience.
• Assist in monitoring the use, scheduling and access of common amenities (e.g., conference rooms, lounge, fitness club, kitchenette, mother’s room).
• Confidently understand the building’s security infrastructure and participate as a key member of the Building Emergency Response Team.
• Co-administer the background music for the building common areas in collaboration with the Office Receptionist.
• Perform other duties and projects assigned by the Office Receptionist or Vice President of Investments & Operations.