Operations Specialist; Fishers

Overview

We are seeking a few Operations Specialist(s) in Fishers, IN. This is an on-site work position, and the individual will be required to report into our Fishers office.

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness.

We are a leading provider of mission-critical background screening solutions to Fortune 100 and Global 500 brands.

We are seeking an Operations Specialist to join our vehicle team. This role will work with various federal, state, and country agencies to submit all necessary documentation required for fleet renewals, titles, registrations and licensing.

• Provide administrative support to ensure every customer transaction request received via phone, mail, or email is properly documented within our current tasking system, and manage the timely assignment of requests to the appropriate transactional queue.
• Review received requests and/or documents to validate that the request is complete enough to pass to a transaction team for fulfillment. Follow up with the requester to obtain any missing information.
• Update internal systems with faxed copies of registrations and plate information. Send weekly reports of missing documents to complete monthly renewals. Attend biweekly calls with customers to review missing documents needed to complete monthly renewals and open cases.
• Maintain high attention to detail, manage time efficiently, and effectively utilize MS Excel spreadsheets. Ensure proactive communication between Operations and Customer Success teams.

• High School Diploma or GED Required.
• Experience with inventory duties and data entry.
• Strong computer navigation skills and ability to manage multiple systems;
  Salesforce experience is a plus.
• Proficiency in Excel (creating spreadsheets, VLOOKUP, and pivot tables).
• Excellent phone skills and ability to communicate effectively with internal and external customers, partners and stakeholders.

• High attention to detail, adaptability, and ability to multi-task.
• Passion and enthusiasm for delivering an extraordinary customer experience.
• Intermediate proficiency in Microsoft Office (Word, Excel, Outlook & Teams).
• Clear and concise communication.
• Self-motivated to achieve individual and organizational goals.
• Ability to reason through problems and determine potential solutions.
• Ability to prioritize and perform multiple tasks in a dynamic, fast-paced environment.
• Ability to work collaboratively in a team environment.

You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your interests and expertise, tell us about you by applying now.

The salary for this position is approximately $18.00 USD per hour. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.

United States Equal Opportunity Employment:

First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer.

We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.