SBA Special Assets Administrator

About the Position:

As the SBA Special Assets Administrator, you will provide administrative and operational support to the Special Assets team in the ongoing handling, monitoring, and resolution of delinquent, non-performing, or otherwise adversely classified SBA loans within the First Internet Bank portfolio.

Your role will focus on coordinating workflow, maintaining documentation, completing required system updates, and preparing routine packages and correspondence that supports the workout and liquidation process. You will help ensure timely, accurate, and compliant file maintenance across internal systems and in submissions to the SBA, while coordinating with internal partners and external vendors to support portfolio objectives as defined by management.

What You Will Do:

Provide administrative support to Special Assets Officers throughout the workout and liquidation lifecycle, including tracking deadlines, deliverables, and follow-ups.

Coordinate intake/transfer logistics for credits moving into Special Assets, including obtaining required documents, organizing electronic files, and initiating internal checklists.

Maintain accurate and complete loan files by indexing, scanning, uploading, and organizing documents (correspondence, financials, collateral, insurance, legal filings, and vendor invoices) in accordance with internal procedures.

Prepare routine correspondence, notices, and borrower/guarantor communications as directed (e.g., document requests, reservation of rights letters, status updates, payoff request routing).Coordinate with external vendors (attorneys, appraisers, brokers, title companies, closing agents, auctioneers, property managers, and other third parties) to request quotes, order services, gather reports, and confirm receipt of deliverables.

Support liquidation and recovery administration by tracking collateral actions, key dates (sale/auction, eviction, court dates), and required approvals; maintain logs and status reports for assigned portfolio segments.

Enter, update, and reconcile loan, collateral, and event data within the Special Assets module in PCFS Loan Manager and/or nCino to ensure accurate servicing and reporting.

As directed, assemble documentation packages for SBA submissions (e.g., Purchase Demand Kits, CPC Expense Requests, litigation support materials, wrap-up documentation), ensuring completeness, correct formatting, and required approvals prior to submission.

Track and process vendor invoices and expense documentation related to workout and liquidation activity; route for approval and assist with CPC-eligible expense documentation as needed.

Prepare and distribute internal tracking and status reports related to delinquency, workout activities, liquidation milestones, and recoveries, using data from loan systems and spreadsheets.

Schedule and coordinate meetings, calls, and file reviews; prepare agendas, compile documents for discussion, and capture/route follow-up items.

Assist with audit readiness by supporting file quality control checks, tracking exceptions, and confirming required documentation is present for internal/external reviews.

Maintain calendars, ticklers, and reminders for SBA timelines (e.g., servicing actions, liquidation milestones, reporting) and support timely completion of assigned administrative tasks.

Support Special Assets Officers with borrower financial statement collection and tracking (receipt, completeness review, and routing), without independent credit decision-making.

Maintain standardized templates, checklists, and shared folders for Special Assets processes to support consistent execution and reduce manual rework.

Perform other duties as assigned.

What We’re Looking For:

A minimum of two years of administrative, loan servicing, or banking operations experience required; experience supporting credit, special assets, collections, or SBA servicing/liquidation is preferred.

Working knowledge of SBA servicing and liquidation concepts and documentation (including familiarity with SBA SOP 50 57 and 7(a) Servicing and Liquidation Actions) preferred; ability to learn and apply requirements and timelines.

Strong attention to detail,…