Customer Service Representative

Tru Green is a national lawn care company dedicated to creating healthy outdoor spaces. This position is posted for associates committed to quality and customer service.

• Awesome teammates who are dedicated to our values, customers, lawn science and YOU!
• Competitive wages
• Opportunities to grow your career
• Affordable medical and prescription drug plans
• Financial health resources, including 401k
• Training & Development
• Paid Time Off/Sick Leave

You are responsible for delivering superior customer support throughout the day by answering customer calls and problem-solving to help customers continue to live life outside. You can build sales experience by upselling additional services to customers who are looking to enhance their outdoor living space.

• High standards for excellence, integrity and customer service
• Excellent customer service skills
• Ability to resolve conflict in a professional and decisive manner
• Foundational sales skills to upsell products and services to meet customer needs
• Written and verbal communication skills for professional business interactions
• Proficient computer skills, especially with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
• Familiarity with social media applications (Facebook, Instagram, Linked In)
• Ability to learn and apply general knowledge of the company, products and services
• Ability to read, comprehend and adhere to instructions, processes and procedures
  
  Keen attention to detail
• Mathematical skills to calculate in all units of measure
• Good organizational and time management skills, including punctuality for on-time attendance
• Ability to work independently under general supervision and collaboratively as part of a team
• Ability to talk and type simultaneously when interacting with customers
• High school diploma or GED; or up to one-year related experience and/or training; or an equivalent combination of education and experience
• Associate degree from a two-year college or technical school preferred

$27,669.00 - $58,865.00. This range is based on qualifications, experience, training, and other considerations permitted by law.

Tru Green is committed to diversity and inclusion. We encourage diverse candidates to apply. We are an Equal Opportunity/Affirmative Action Employer – Minorities/Females/Protected Veterans/Individuals with Disabilities. Tru Green performs pre‑employment testing.

Applicable California and Massachusetts employment laws apply as described on the official site.