Dispatcher, Customer Service​/HelpDesk

Description We are looking for a Dispatcher to support service operations in Fishers, Indiana through efficient scheduling and coordination of technician assignments. This contract position with permanent potential is ideal for someone who works well in a fast-paced environment, communicates clearly with customers and field teams, and can keep multiple service needs organized  role contributes to a national service organization focused on commercial food service, refrigeration, and cold storage equipment, helping ensure timely response and dependable customer support.

Responsibilities:

- Coordinate daily technician schedules and assign service calls in a way that improves response times, supports customer commitments, and makes the best use of available resources.

- Monitor incoming requests and adjust routing throughout the day to balance workload, reduce unnecessary travel, and maintain service efficiency.

- Work closely with field technicians to confirm job status, address scheduling changes, and keep service activity moving according to plan.

- Communicate with customers regarding appointment timing, service updates, and expectations to promote a positive service experience.

- Use dispatch and logistics systems to track calls, document updates, and maintain accurate service records.

- Identify opportunities to group calls strategically so the team can complete more work effectively while controlling operational costs.

- Partner with internal teams to help resolve scheduling conflicts, urgent service issues, and other day-to-day coordination needs. Requirements Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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