Relationship Banker I

About the Position:

The schedule for this position is either Monday through Friday 12pm-9pm or 9am-6pm, with one required Saturday shift per month from 9am-3pm. This position has a starting rate of $20/hr. and is eligible for a shift differential equivalent to a 10% increase of hourly wage for hours scheduled and worked after 5pm on weekdays, and time scheduled and worked on Saturdays.

Throughout the first year of employment, the hourly pay may increase by as much as 7.5% subject to successful onboarding and performance.

As a Relationship Banker, you are the first point of contact for customers. You perform a number of client-facing functions, including providing excellent customer service to First Internet Bank customers; responding to customer inquiries via phone, email and chat; and supporting deposit/payment processing, New Accounts, Wire Transfers, ACH and other general banking services.

What You Will Do:

Respond to customer inquiries about Deposit Accounts, Loan Accounts, Wire Transfers, ACH, Bill Payment, and questions on other bank services and procedures.

Explain features and benefits, provide options, determine the next best product or service for all customers. The Bank emphasizes a needs-based sales environment

Interact with the other staff in customer service along with employees of the bank’s other departments in order to meet the needs of the customer

Open or verify new deposit accounts

Process incoming deposits and payments

Enter and verify wire transfers

Some essential functions of the position cannot be performed remotely and require on-site work in order to maintain customer relationships and administrative tasks while also providing cross department support

Perform other duties as assigned

What We’re Looking For:

A minimum one year of relevant customer service experience in retail banking is preferred

Exceptional customer service skills and commitment to excellence

Strong self-initiated problem solving skills

Strong written and oral communication skills

Strong PC and Internet skills

Attention to detail

Flexibility of schedule is a plus Working Conditions/Demands:

Professional office setting.

Primarily sedentary position requiring long periods of time working at a computer.

Must be able to move throughout the office and buildings to obtain or relay information.

Must be able to perform the essential functions of the position with or without reasonable accommodation.

Who Are We?

We’re not just another bank and we’re not looking for just another employee. Since 1999, First Internet Bank has been dedicated to finding a better way to bank and doing things that have never been done before. Yes, we really were the first state-charted, FDIC insured bank to operate entirely online and we have been leading the way ever since.

We seek the game changers, the innovators…those who challenge the status quo because change really is the only constant. Ready to join a team of imaginative, driven individuals like you? It’s your career, you deserve to imagine more. Keep reading, we think you will like you what see.

Why Join Us?

At First Internet Bank, our workplace is built around people. Guided by four core competencies—Collaborate to Win, Adapt with Agility, Decide for Impact, and Put People First—we’ve created an environment where individuals feel empowered, supported, and inspired to do their best work. This commitment to collaboration and growth has earned meaningful recognition, including being named a Top Workplace multiple times and one of the Best Banks to Work For.

We’re proud of these honors because they reflect what matters most to us: our team.

This culture comes to life at our 175,000‑square‑foot headquarters in downtown Fishers, designed with our people in mind. Inside, you’ll find thoughtfully designed work spaces, an onsite fitness center and The Backyard, our 18,000‑square‑foot open‑air deck with fire pits, covered pergolas, a waterfall, and plenty of greenery for stepping away and recharging. Add free snacks, soft drinks, beer on tap, unlimited volunteer time off, continuous education opportunities for development and regular team events, and you’ll find plenty of ways we support connection and a…