Director, Customer Operations: Lead CX & Dispatch
Job in
Fishers, Hamilton County, Indiana, 46085, USA
Listed on 2026-08-13
Listing for:
Smart Care Equipment Solutions
Full Time
position Listed on 2026-08-13
Job specializations:
-
Customer Service/HelpDesk
-
Management
Job Description & How to Apply Below
Smart Care Equipment Solutions seeks a Director of Customer Operations to lead its centralized Customer Operations organization, overseeing Customer Service, Dispatch, Workforce Management, Quality Assurance, and Customer Escalation functions.
This role reports to the VP – Field Support and guides onshore and offshore teams to deliver a world-class customer experience, optimize operations, and enable data-driven decisions across the service lifecycle.
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