Guest Services Coordinator Job Fishers area,Indiana USA,Customer Service/HelpDesk

Operations Guest Services & Security Manager Hourly Non-Exempt LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.

POSITION:
Guest Services Coordinator

DEPARTMENT:
Operations

REPORTS TO:

Guest Services & Security Manager

FLSA STATUS:
Hourly Non-Exempt

LEGENDS GLOBAL

Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world‑class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you?

Join us!

THE ROLE

Fishers Event Center has an excellent and immediate opening for a part‑time Guest Services Coordinator. The Guest Services Coordinator performs front of house, guest services, and security efforts as they relate to the facility and surrounding grounds.

Essential Duties and Responsibilities

Provide excellent customer service by welcoming guests to the venue, being knowledgeable of venue layout, programs, and policies.
Answer questions, direct and/or escort guests to important areas of the venue (restrooms, ATMs, dining options), and provide additional assistance whenever necessary.
Knowledge of all facility protocols to help ensure guests are safely following protocols while inside the facility.
Reporting any injury or unsafe area to supervisor and act as a member of the emergency evacuation team by communicating and directing guests during an emergency.
Assist with pre‑event briefing.
Assist in the direction of the guests
Provide guests with directions to their ticketed seat and other areas of the arena as needed
Recognize potential guest and safety issues, report incidents and concerns to supervisor
Provide the guest with the best possible service - listen to all issues/concerns and requests for assistance
Act as the liaison to clientele for coordinating specific training initiatives.
Address questions/concerns for guests when necessary.
Assist in monitoring and responding to emails.
Create briefing, deployment, and sign in sheets for each event
Staff and operate the Guest Services Desk during events which includes the building’s Lost & Found
Operate as point person for guest access to Sensory Room and Mother’s Nursing Room
Serve as ADA Facilitator during events.
May perform other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And Experience

High School diploma or G.E.D. preferred
1 year related experience and/or training; or equivalent combination of education and experience
Excellent oral, written and interpersonal skills

Skills and Abilities

Experience with various methods of training
Excellent interpersonal and customer service skills
Effective communicator, both verbal and written
Computer literacy in Microsoft Office Programs (i.e., Word, Excel, PowerPoint)
Self‑motivated and ability to motivate others.
Ability to perform multiple tasks and meet deadlines.
Exceptional organizational and time management skills
Goal orientated, team player.

WORKING…