Account Operations Specialist

Job Details

Job Location:

First Internet Bank of Indiana Fishers - Fishers, IN 46038

As the Account Operations Specialist I, you will perform the functions required to support lending and deposit lines of business. You will also interface with internal and external customers to ensure a great customer experience.

• Perform loan boarding/servicing functions, imaging documents, lien perfection for various collateral types, while providing internal and external customer service.
• Perform reviews of newly opened accounts and maintenance on existing deposit accounts.
• Assist with customer calls.
• Identify problems or errors in documentation and resolve with the appropriate party.
• Process incoming physical payments and payoffs.
• Meet performance goals for accuracy, productivity and customer service.
• Work as a team to support other Operations personnel to ensure all processes and services are completed on time and accurately.
• Perform other duties as assigned.

• High School degree required, some college preferred.
• A minimum of one year of experience boarding or servicing commercial and consumer loan packages for various loan types preferred.
• A minimum of one year of operational and customer service experience in a bank setting preferred.
• Previous experience with vehicle titles preferred.
• Strong administrative skills, including computer/word processing skills.

• Professional office setting.
• Must be able to move throughout the office and buildings to obtain or relay information as well as effectively utilize a remote support staff.
• Must be able to perform the essential functions of the position with or without reasonable accommodation.

We’re not just another bank and we’re not looking for just another employee. Since 1999, First Internet Bank has been dedicated to finding a better way to bank and doing things that have never been done before. Yes, we really were the first state-charted, FDIC insured bank to operate entirely online and we have been leading the way ever since.

We seek the game changers, the innovators…those who challenge the status quo because change really is the only constant. Ready to join a team of imaginative, driven individuals like you? It’s your career, you deserve to imagine more. Keep reading, we think you will like you what see.

At First Internet Bank, our workplace is built around people. Guided by four core competencies—Collaborate to Win, Adapt with Agility, Decide for Impact, and Put People First—we’ve created an environment where individuals feel empowered, supported, and inspired to do their best work. This commitment to collaboration and growth has earned meaningful recognition, including being named a Top Workplace multiple times and one of the Best Banks to Work For.

We’re proud of these honors because they reflect what matters most to us: our team.

This culture comes to life at our 175,000‑square‑foot headquarters in downtown Fishers, designed with our people in mind. Inside, you’ll find thoughtfully designed work spaces, an onsite fitness center and The Backyard, our 18,000‑square‑foot open‑air deck with fire pits, covered pergolas, a waterfall, and plenty of greenery for stepping away and recharging. Add free snacks, soft drinks, beer on tap, unlimited volunteer time off, continuous education opportunities for development and regular team events, and you’ll find plenty of ways we support connection and a great workday.

• Medical, Dental, and Vision Insurance for Full-Time employees
  - Eligibility begins on day one of employment
• 401(k) Retirement Plan with Generous Match for Full-Time and Part-Time employees
  - Eligibility begins on day one of employment
• Professional Development Reimbursement
• At Least 3 Weeks Paid Vacation Annually
  - For New Employees, Paid Vacation is Adjusted Based on Start Date
• Eleven Paid Holidays
• Paid Volunteer Time
• Annual First Internet Bank-branded merchandise allowance

Equal Opportunity Employer - Women, Minorities, Veterans and Individuals with Disabilities

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