Parent Engagement Specialist at Dogs; Dogtopia) Fishers

Parent Engagement Specialist – Legendary Dogs (Dogtopia) – Fishers, IN

Be a part of our team! Dogtopia, the industry leader in dog daycare, boarding, and spa services, is looking to hire energetic, organized, business‑minded individuals as Canine Concierge. We are hiring 2 part‑time positions. Candidates should love dogs, be proactive in their development toward becoming better canine citizens, and upon successful completion of training can even bring their dog to work.

• Bring your dog to work day
• Education in basic dog obedience and training
• Fun, dynamic team culture
• Career progression based on performance
• Additional certification programs available
• Competitive wages with flexibility in scheduling
• Learn key skills related to customer service, teamwork, or even sales
• Benefits for full‑time team members

• Selling daycare enrollments
• Leading tours of our facility
• Booking meet‑and‑greet appointments on the phone
• Making phone calls to leads
• Following up with pet parents and dogs via phone and text
• Posting to Instagram and Facebook
• Using computer software including MS Office, iOS and more
• Multi‑tasking—delivering customer service while balancing needs of canine coaches in playrooms
• Cleaning
• Managing a POS system
• Greeting everyone that walks into Dogtopia
• Understanding Dogtopia’s noble cause and dog‑isms
• Maintaining a clean and safe environment and cleaning schedule
• Inventory management of office supplies
• Communicating behavior modification plans to pet parents and addressing behavior challenges
• Maintaining a neat and organized front desk and area
• Answering phones, emails, and questions from pet parents
• Setting the example for the team on the three S’s (smile, story, satisfaction) and holding the team accountable to customer service standards
• Striving for high customer review ratings

• Must love dogs
• Ability to spend up to 100% of work time standing
• Ability to work flexible days and hours, including holidays and weekends
• Ability to work cohesively with others in a fast‑paced environment
• Strong customer service skills and tolerance
• Ability to make and take phone calls while still assisting the lobby
• Comfortable with upselling

• Employee discount
• Flexible schedule
• Work location:
  
  in person

• Hourly wage: $14–$14 per hour