Automation Support Engineer

Overview

What Flexware Does Manufacturers are the backbone of innovation—powering industries, improving lives, and keeping the world moving forward. That’s where Flexware Innovation comes in. Behind every great product is a complex web of machines, technology, data, and people working together to make it happen. Flexware partners with manufacturers to guide their strategy and execute the solutions that bring it to life.

Founded in 1996, Flexware’s teams of talented advisors and engineers leverage technology across industrial controls, manufacturing systems integration, software development, data engineering and management, and the ever-evolving landscape of emerging technologies. Flexware is made up of problem-solvers, builders, and collaborators who care deeply about doing work that matters. We roll up our sleeves, dive into the details, and create solutions that stand the test of time, because our customers count on us to keep production moving.

Today, Flexware is growing with fresh momentum and purpose. We’re investing in innovation, in our people, and in a culture where you can do your best work while living a balanced, meaningful life.

The Automation Support Engineer is responsible for supporting client production facilities across operational layers. The Automation Support Engineer must be able to support and maintain PLC platforms such as Control Logix, Siemens, Mitsubishi and others.

This role requires the ability to manage regular interruptions to support emergent client needs. The qualified candidate should thrive on a varied day-to-day work experience across Flexware’s industry verticals and service lines. Ability to work cross-functionally across all levels of Flexware’s service lines is critical to success in this role. Deep technical capability at all levels is not required, but basic understanding and ability to determine the root cause of the issue is required.

The position will require exceptional intrapersonal, communication, team, and networking skills to ensure long-term success. Successful candidates will operate autonomously, with a sense of urgency, work with senior technical staff when necessary, follow ethical practices and put Flexware Innovation values at the center of all activities.

• Support client production facilities including:
  Support, maintain, and deploy PLC-based control systems, including (but not limited to) Control Logix and Siemens processors; perform updates, diagnostics, and on-site commissioning support as needed
• Support, maintain, and deploy HMI/SCADA applications, including (but not limited to) Factory Talk View ME/SE, Wonderware InTouch, Ignition, and others; troubleshoot runtime issues and implement enhancements
• Support, maintain, and commission VFDs, including (but not limited to) Power Flex, Schneider, ABB, and others; tune parameters, resolve faults, and verify performance
• Troubleshoot and support industrial networking components and communications (Ether Net/IP, Control Net, Device Net); isolate connectivity issues and restore service
• Provide operational support for automation and controls solutions including programming changes, simulation/testing support, start-up assistance, and post go-live stabilization; prioritize reliability, uptime, and safe operation
• Create and maintain functional documentation to support ongoing operations (control narratives/schemes, alarms, HMI behavior, reports, and related support runbooks)
• Calibrate, troubleshoot, test, repair, and continuously improve sensing, measurement, and actuation devices to maintain accuracy and equipment performance
• Please note that we are not interviewing candidates that require sponsorship now or in the future

• Bachelor’s degree in Engineering, and/or equivalent work experience.
• 1 – 2 years’ experience in manufacturing technologies preferred
• Solid English verbal and written communication skills.
• Up to 30-40% travel may be required